Greetings @Hirishma
There is no extra plugin need for ITSM, when you take PDI you get ITSM module ootb but if you did not get changed or problem module then install
SOW ITSM Advanced Applications
This application includes:
Change Management
Problem Management
Major Incident Management (MIM)
On-Call Scheduling
Walk-up Experience
Application ID: sn_sow_itsm_adv_ct
Recommended version: 9.1.1 or lower
Rest, knowledge management, cmdb , request n portal you get all ootb. Good luck n keep learning
****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
