ServiceNow PDI

[BillandreO]

Hi All,

My Yokohama Personal Developer Instance has been refreshing for so long for about 2 days. I am able to connect to the PDI now while the Personal Developer Instance Dashboard has only 2 active instance actions (Release Instance, Refresh Instance). Why is the PDI still in refreshing state? Any recommendation(s) will be very helpful.

[Dr Atul G- LNG · Accepted solution]

Hi @BillandreO 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG · Accepted solution]

Hi @BillandreO 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS · Accepted solution]

Hi @BillandreO ,

 as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

•  wait, it should be available after some time.
•  Release your instance and request a fresh installation, notice, ask work that hasn’t been backed up will be last.

[kirsten_]

I too am experiencing my PDI being off line.  I have a team demo today and will most likely need to reschedule .  I wish there was support for PDIs 

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.