Upgrade bug

Kamali Selvaras · ‎04-22-2024

After upgarde to Washington, I can see two search bars in ServiceNow - Service portal.

Do we have any solution for this?

Dr Atul G- LNG · ‎04-22-2024

Try to repair the Service Portal plugin, if still issue, please check teh page and page format or log a Now support case.

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Mark Roethof · ‎04-22-2024

Hi there,

Personally didn't experience this.

My guess for your situation: one of the search bars (or the widget instance for it) being custom, one being out-of-the-box, with that 2 being displayed.

I assume you can easily remove one of the instances. Just make sure to check to remove to correct one. Few seconds work I guess, not complicated.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Mark Roethof · ‎04-22-2024

Just looked at an out-of-the-box instance, can you check which search widget is shown on your page, and is this the "search" page? Out-of-the-box it should be "Faceted search".

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field