Upgrade bug

[KamaliS]

After upgarde to Washington, I can see two search bars in ServiceNow - Service portal.

Do we have any solution for this?

[Dr Atul G- LNG]

Hi @KamaliS 

Try to repair the Service Portal plugin, if still issue, please check teh page and page format or log a Now support case.

[Mark Roethof]

Hi there,

Personally didn't experience this.

My guess for your situation: one of the search bars (or the widget instance for it) being custom, one being out-of-the-box, with that 2 being displayed.

I assume you can easily remove one of the instances. Just make sure to check to remove to correct one. Few seconds work I guess, not complicated.

[Mark Roethof]

Just looked at an out-of-the-box instance, can you check which search widget is shown on your page, and is this the "search" page? Out-of-the-box it should be "Faceted search".