Upgrade from Zurich to Brazil

[Paresh Raniga2]

Hello,

I am a servicenow adminstrator and we are upgrading from Zurich to Brazil. I have been tasked to find out what changes will this have on our end users and our service desk who use SOW and if there are any changes can affect the service desk. Any guidance or advice would be much appreciated.

[Dr Atul - LNG]

Hi @Paresh Raniga2 

On my channel I have 2podcast about Brazil new features, have a look into same.

https://youtube.com/live/6kGX0wsKo5U?feature=share

https://youtu.be/Ub7V5zd-nk4

[its_SumitNow]

Hi @Paresh Raniga2 

I also have the same requirement , for which I am referring to the release notes brazil, because they are only the single Source of Truth, so I'd advise you to go by them

https://www.servicenow.com/docs/r/release-notes/rn-n-2-landing-page.html 

Hope my response helped you, if yes then please mark Helpful & Accept as Solution 🙂

Regards

Sumit

Technical Consultant

[Tanushree Maiti]

Hi @Paresh Raniga2 

Here is the ServiceNow Documentation page which depicts all the changes/removal .deprecate  product feature from Zurich to Brazil on SOW.

Combined Service Operations Workspace for ITSM release notes for upgrades from Zurich to Brazil 

[AndersBGS]

Hi @Paresh Raniga2 

Best solution is to check the release notes.