We have upgraded DEV instance to AUS, have issue with SOW kb Article
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07-07-2026 09:44 AM
We have upgraded the DEV instance to AUS, have issue with SOW kb Article, Kindly help on this.
below is the screen sort, the text is overlapped with each other.
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07-07-2026 10:37 AM
Hi @SatishSuray
- Repair Knowledge Management Core plugin.
- Clear instance cache by typing cache.do in Application Navigator and Enter
- Check now
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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07-07-2026 11:06 AM
Hi @Tanushree Maiti,
Yes, i have done the steps now, still issue is not fix, kindly help on this.
Thanks,
Satish suray
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07-07-2026 11:13 AM
Hi @SatishSuray
Repair this plugin :sn_sow_itsm_cont
Clear cache and let me know the result
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti