When attempting to type worknotes, it jumps and backspaces not allowing user to type.

[bbarrera]

When typing in Worknotes in the activity stream, the text will jump and/or backspace automatically while typing. This causes frustration for users and prevents them from typing effectively and efficiently. This usually occurs when you first open a case and immediately start typing a worknote. If you wait a second or two and begin typing, the error does not occur. However, I have seen users wait a while and then begin typing in the worknote and it still do the same thing.

[jMarshal]

Is this on a workspace or a form? I've noticed this before explicitly in Agent Workspace, but never on the UI16 form, for the same table (incident, sctask, etc)...I belive this has/had to do with the browser (and potential toolbars, etc) in conjunction with the feature that automatically adds the worknote you are typing to the details tab of the same record (the activity feed and input box is in the middle column of the workspace and the details is left most...when typing, they try to stay in synch and the text you type shows in details as you type it).

...seems to have subsided since installing Vancouver p2hf1 -- what version is your instance?

[bbarrera]

We are still in Utah. But this is in Configurable Workspace. Here is another screenshot.

[jMarshal]

Seems to align with what I experienced...I'd recommend upgrading to fix. Technically, you'll be fine in a month or so (Washington is on it's way out and Utah will be n-2).

[humza_abdullah]

Hello

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