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Published on by
Doug Dykes
We are very excited to announce the next Connecticut ServiceNow User Group meeting in New Haven, CT! Please join ServiceNow specialists and expert users to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.
This session will allow users to:
- Trade tips, tricks and successes around the ServiceNow platform
- Hear best practices and demonstrations
- Network with your fellow IT professionals
Thank you to our host Yale University & sponsor CDI!
Connecticut SNUG Details
Date: Tuesday, August 13th
Time: 12:00pm to 4:00pm (Lunch included!)
Location: Yale University | Maurice R. Greenberg Conference Center | 391 Prospect Street, New Haven, CT 06511
Agenda
9:00am | Registration & Breakfast
9:15am - 11:30am | CMDB Seminar (Optional)
12:00pm – 1:00pm | Registration & Networking Lunch
1:00pm – 1:10pm | Welcome, Agenda, Introductions
1:10pm – 1:40pm | Automate data center operations with ServiceNow ITOM and CDI's Hybrid Cloud Automation Framework | Edward Smoke, CDI
1:40pm – 2:10pm | Security Operations & Risk Management | Stuart Werman, ServiceNow
2:10pm – 2:20pm | Break
2:20pm – 2:50pm | Customer Success | Amy Johanning, ServiceNow
2:50pm – 3:20pm | Executive Dashboards using Performance Analytics | Dee Burns, Yale University
3:20pm – 3:50pm | ServiceNow Roadmap | Laura Pekala, ServiceNow
3:50pm – 4:00pm | Q&A / Wrap up
4:00pm | Networking Happy Hour
CMDB Seminar
Time: 9:15am – 11:30am
This seminar is targeted towards CMDB owners, change and configuration managers, service management managers/directors. During this session, we will identify:
- Configuration Management and CMDB Overview
- CMDB Business Use Cases
- Top Reasons for CMDB Failure
- Configuration Management Maturity Model
- Configuration Management Planning
- Configuration Management Best Practices
- Configuration Management in the Cloud
PLEASE NOTE: Due to new SNUG Guidelines the partner attendance at SNUGs is limited to the sponsoring partner only.
Event has ended
You can no longer attend this event.
Start:
Tue, Aug 13, 2019 01:00 PM PDT
End:
Tue, Aug 13, 2019 05:00 PM PDT
Yale University | Maurice R. Greenberg Conference Center, 391 Prospect Street, New Haven, CT