The ServiceNow platform is based on service-oriented architecture (SOA), in which all data objects can use web services to access bi-directional data-level integration. Built on the ServiceNow Platform, Orchestration automatically leverages all platform capabilities, interconnected processes across all applications, and the ServiceNow CMDB. Customers can create custom orchestration applications using the ServiceNow Platform's custom development tools. They can automate multiple technology stacks on the same platform; integrate service-centric IT processes with data center automation; and build automatic documentation, audit trails, and process standardization. IT managers can use dashboards to manage IT projects and guide remediation. End users can use mobile devices to request services from service catalogs with Orchestration automating behind the scenes fulfillment in minutes.
- Accelerate Time to Value - Realize value quickly from Orchestration's intuitive workflow designer, library of pre-built orchestration activities, activity templates, codeless activity designer, ready-to-use orchestration applications, and native integration with the ServiceNow enterprise IT cloud.
- Client Software Distribution Application - Client Software Distribution enables users to request client software from a service catalog and automates the key processes and tasks associated with distributing software to requestors' desktop and laptop computers. The application integrates with ServiceNow IT Asset Management for licensing management, ServiceNow's service catalog for entitlements, and Microsoft System Center Configuration Manager or other software distribution engines for deploying software.
Nearly all ServiceNow customers obtain additional value by integrating ServiceNow with third-party applications. Integration increases operational efficiency, reduces total cost, and increases quality. ServiceNow customers have a number of options for integrating with third-party applications.
Customers may use multiple types of integrations, depending on the applications they need to integrate with ServiceNow. Mainly -
- ServiceNow Provided integrations
- Technology Partner Program
- Custom-built integrations
- Middleware providers
- Supported Integration Interfaces
- ServiceNow Provided integrations - ServiceNow provides many integrations as part of the platform. These integrations are considered part of the platform and are provided at no additional charge. Such as Altiris (version 6.5), Google Maps (Web Services), Microsoft SMS / SCCM (MID services), Google custom services with different integration points like CMDB, Varies, Knowledge, Incident.
- Technology Partner Program - It includes App and integration certification, ServiceNow development instances, Eligible to sell certified products on the ServiceNow Store, Partner program logo and NOW Certified branding, Find a Partner listing on ServiceNow website. The Technology Partner program provides ServiceNow customers with certified integrations with third-party applications. Certification indicates that the integrations have passed a set of interoperability, security, and performance test criteria as defined and witnessed by ServiceNow. Certified Partner Integrations are available on the ServiceNow Store. To learn more about or join ServiceNow Technology visit @Mindmajix.com.
- Custom-Built Integrations - Designed to be simple and flexible, but powerful enough for any team and its workflows. For teams wanting to track even more, and track different kinds of work, you can look into building custom integrations. Customers can always use the embedded capabilities of ServiceNow to integrate with other applications or data sources. The following are examples of custom-built integrations - ServiceNow assumes no responsibility for the content of these pages - these are examples of usage, not supported code. Customers who need to build out integrations are able to do so using the integration elements associated with ServiceNow. Here is a partial list of some of the integrations that have been built with ServiceNow - CiscoWorks, AT & T eBonding, EMC nLayers, Salesforce.com, SAP, Xing, Microsoft Biztalk, etc...
- Middleware Providers - Specifically, middleware is the software that connects software components or enterprise applications. Middleware is the software layer that lies between the operating system and the applications on each side of a distributed computer network. A distributed application is software that is executed or run on multiple computers within a network. These applications interact in order to achieve a specific goal or task. Traditional applications relied on a single system to run them. Middleware enables ServiceNow and other applications to integrate more easily than with traditional methods. Customers may use these middleware providers based on their needs — ServiceNow does not provide any guidance in terms of the most suitable providers for a given customer.
- Supported Integration Interfaces - ServiceNow provides a number of interfaces to be able to directly integrate with the platform. These interfaces are considered part of the platform and are provided at no additional charge. Such as Interface, Email, JDBC, JSON, LDAP, SOAP, REST, SSO - SAML 1.1, SSO - SAML 2.0, OpenID, Digest Authentication, ODBC, Data Export, CTI,
Troubleshooting Checklist:
- ServiceNow Web Service
- Transform Map
- Security — User Setup
- Security — ACL Setup
- Testing Software
- Enable ServiceNow Debugging (if needed)
- Sending System Configuration
ServiceNow redefined the service desk with innate functional, flexibile and social IT. ServiceNow's tasks, activities and processes occur as cloud services. ServiceNow has offerings for IT, HR, customer service, software development, marketing, finance and legal enterprise needs. ServiceNow can easily integrate with other tools. It provides an app store of tool offerings from third parties.
