About THITHUYHUN

THITHUYHUN

Hi Community Managers and Support Experts,I am writing to seek urgent help regarding my ServiceNow CSA exam. My exam was scheduled via OnVUE, but I was completely unable to take it because the OnVUE application failed to recognize my webcam in the ch...

THITHUYHUN

Thank you so much for your support and for flagging this to the support team. As of right now, my active ticket (Case #CS0629883) is still pending in the 'Open' status without any response, and the system is still incorrectly asking me to pay the $15...

THITHUYHUN

UPDATE: Ticket is Stalled at "Open" Status with No Support Response for Days My active ticket (Case #CS0629883]) has been completely ignored by the support team for days, remaining stuck in the "Open" status without a single human response.I have alr...

THITHUYHUN

UPDATE: Pearson VUE just emailed me confirming the technical incident and issued official Case Number 42224969. They explicitly directed me to ServiceNow to request a new exam authorization. I have submitted this to my active case. Hoping for a quick...

THITHUYHUN

Thank you for your comment.I completely understand that community members cannot directly resolve may case.I posted this here in hopes that a ServiceNow Community Managercould see the unfair treatment from the frontline Support team. The support agen...

User Activity

URGENT: Requesting Help After Support Closed Ticket for OnVUE Webcam Failure - Case No: CS0628575

Re: URGENT: Requesting Help After Support Closed Ticket for OnVUE Webcam Failure - Case No: CS062857

Re: URGENT: Requesting Help After Support Closed Ticket for OnVUE Webcam Failure - Case No: CS062857

Re: URGENT: Requesting Help After Support Closed Ticket for OnVUE Webcam Failure - Case No: CS062857

Re: URGENT: Requesting Help After Support Closed Ticket for OnVUE Webcam Failure - Case No: CS062857