This resolved my issue. Thanks @Troy Riblett.Some details that could probably help others in the future:In our DEV instance, we had no issue accessing the article - there was no knowledge_base associated to the portalin our UAT instance, even admin c...

  Hi! In our case, we had to clone an OOTB widget: Variable Summarizer PART 1: CLONE THE WIDGET After you clone the widget, update Body HTML template: 1. Look for these lines: <label class="m-t-xs m-b-none text-muted"><b>{{::variable.label}}</b></lab...