About ian_hpw

ian_hpw · 02-12-2017

In the service portal there is a widget out of the box that is Planned maintenance under the systems status tab.I was expecting this to be linked to the change scheduled planned start date and the impacted service CI, but it appears that nothing show...

ian_hpw · 03-21-2017

Yes thanks for the endorsement, yes planned maintenance is a form of change and should derive from the change record, this module/outage record give the customer a view of service interruption and planned maintenance from the FSC should be the same i...

ian_hpw · 02-15-2017

Thanks I can see that works as you described in creating a planned outage out of incident or problem. So thanks for that.However it really seems counter intuitive doesn't it. There is almost never a time that you will create a planned outage from an ...

ian_hpw · 02-13-2017

Thanks Michael I can see that works for the status history but it doesn't appear in the planned maintenance widget, note that even though I have one in for the 13th I also had a record for 17th so it presumably would show up.In fact I cant get anythi...

ian_hpw · 02-13-2017

So the problem I have with this is that is doesn't do what it says on the box"We publish information on planned service availability below. This includes events occuring over the next 5 days."User are not going to expect this is some subset of change...

User Activity

Planned Maintenance

Re: Planned Maintenance

Re: Planned Maintenance

Re: Planned Maintenance

Re: Planned Maintenance