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Thanks Lena - on that docs article Total engagement is described as "the percentage of campaign targets who have visited the destination portal and have engaged with content by clicking or viewing."
If a user opens the ESC portal, and there are multi...
Regarding Campaign Analytics (5. View Analytics Report), could you elaborate on the Total Engagement please, which is described as the ratio of views to clicks:
How is the data gathered? Is there a separate table storing the information in a similar ...
Hi Michael,Thanks for the additional research and details, it'll definitely help in building out this requirement. I've raised an idea for this, fingers crossed this becomes OOTB in future https://community.servicenow.com/community?id=view_idea&sysp...
What is an effective way of using the watch list on the HR Case? Given that the HR Case is only readable by HR agents, the Opened for and the Subject person, there is no benefit to allow other employees to be added to the watch list is there?
