Below are links to articles specific to HR that were published by ServiceNow. This list will be updated as ServiceNow adds articles.   Common HR Functionality General Scoping / Roles FAQ for HR Plugins HR Case Creation Search The Basics of HR Assignm...

The scoped version of HR ships out of box with automatic case assignment functionality. The idea behind this functionality is to assign a case to the least loaded agent who has all the skills listed on the case and whose user location matches the sub...