Anthony,That is the master switch for enabling sending on the instance.   You need it checked for any emails to be sent.   If you have it enabled, then ALL (type = send-ready) emails will be sent to the test email address you have defined in the next...

Here is a known error article about some of the issues which could arise from the change and suggested workarounds: https://hi.service-now.com/kb_view.do?sysparm_article=KB0623808Note: You must login to HI to view the article.

Hi Robert,I suggest you or the customer open an incident in HI so we can look at some examples and your specific configuration.   The support team is well aware of this recent change and some issues this has caused for customers.   I recommend mentio...

Hi Charlie,If you want to quickly get all of the emails in your Outbox to your Skipped mailbox, you can run this script:var rec = new GlideRecord('sys_email');rec.addQuery('type','send-ready');rec.query(); while (rec.next()) {   rec.type = 'send-ign...

I see this is an old question but I am concerned there is no answer and so many seem to be having this issue.First, ignore the SN Guru article, it is not accurate, the wiki is correct.It's clear you are having an issue with number 3, so I will focus ...