I have a flow that I want to use to close out any outstanding approvals after a period of time. I can identify the approval records, add comments and cancel them easily, however I also want to add a message to the parent record to advise the user tha...
Hi, In the sc_task table, I am trying to keep additonal comment as default and the user should click on the toggle button to update worknote. It is good in incident. But in sc_task, both the fields are appearing at the same time. Attached the image b...
Hello PagerDuty is being used for P1 and P2 incident creation and response. When PagerDuty incidents come into ServiceNow it shows as P4 instead of P1 or P2 incident. ServiceNow incident should match with PagerDuty record.Can someone please provide...
Hi everyone,I’m working on a requirement to build a dashboard that shows a monthly bifurcation of Knowledge Article updates:Articles where content was modifiedArticles where only the Valid To date was changed (no other field updates)What I’ve done so...
In the incident form, under the related list, when I open the "Affected CI" related list, it displays the records in a pop-up window. I would like to update the filter condition here because the current view includes records that have been retired. H...
Hi Team,I’m currently facing an issue with our ServiceNow integration with SailPoint and wanted to check if anyone else has encountered something similar.A few records are getting stuck in the SailPoint verification stage. Because of this, they are n...
Inbox option is available for Admin users on Service operations workspace but not for non Admin users though the user has AWA_agent role.
My PDI has been stuck with this message for four days now. Is it toast?Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.
Hello Experts, We have Platform analytics dashboards in our TEST instance and I want to move them to PROD. What is the best approach and how can we migrate from one instance to another? Hoping for detailed steps to ensure nothing will be broken. Than...
Integrating the GitLab spoke for Service NOW and the service account we are using is "owner" and has API and Admin Mode scopes in gitlab oauth application configuration. I can pull info fine via Service NOW and populated two custom tables with Users...
Hi All, After submitting the record producer in portal there is a Save button that is displayed, Need to hide that save button.
I have a tag called "Tag Ex" and only specific groups are allowed to use this. I have created a before business rule so that an error appears when a user outside the groups tries to apply the tag with the same name. It will still allow outside users ...
We are getting the “GlideTreePickerConfigEvaluator is not allowed in the scoped application” error message in the CSM / FSM Configurable Workspace, while creating a new record.In the first screenshot we are able to see the Facilities Case and it is a...
Hi everyone, I am running into a visibility issue with Assignment Groups in the Dispatcher Workspace and could use some guidance. Instance Version: Xanadu Current Setup: I have a Dispatcher Group configured to cover a total of 5 Assignment Groups:3 i...
How to know the list of shared reports in the dashboard without opening the dashboard?
