Hi Guiliana,   Currently it is not possible to create filters on the funnels and cohorts reports. It is possible to create user queries and segment specific user groups.   To achieve this you will first need to send the custom properties you want to ...

Hi Giuliana, It is possible to change the text that appears in the popup. Please review this link: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/modify-user-consent-text.html   You can also review how ...

Hi Kieran, There could be 2 potential issues: 1. Are you using an Ad Blocker? You can try and disable it for this specific path 2. A security product called NetSkope may cause this issue and needs to be disabled for this path If the issue still p...

Hi,   The relevant developer APIs and docs are available here: https://developer.servicenow.com/dev.do#!/reference/api/rome/client/SNAnalyticsClientAPI   Please note that the APIs are supported for Quebec as well.   Kind regards, Zahi

My recommendation would be to identify the 2-3 most important  user flows in your portal and create a corresponding funnel for each flow.   You can can measure the success % of each flow and act accordingly. It's possible that you won't have all of t...