Hi, After upgrading to Australia version, some users who are using ITIL dashboard as their homepage are taken to overview and library page - platform-analytics-workspace/pages/params/library/dashboards. How to reroute them to the original homepage? I...
The title colors of the filter element on dashboards don't seem to be able to be updated. The light grey font color doesn't show up well on colored backgrounds.
I’m trying to determine how (or if) we can report on usage of Platform Analytics Workspace dashboards. I already have an indicator for the classic dashboard framework using the sys_ui_navigator_history table to show the top 10 most accessed dashboard...
Hi Team,Previously, interactive and cascading filters were functioning correctly in Performance Analytics. However, after migrating from the traditional dashboard to Platform Analytics, these filters are no longer working as expected and are resultin...
Hi Team , The ask is to display total count of those existing two fields from the related list tabs from the change request.Need a guidance , how do i implement
I have a Gauges (sys_gauge) record and child gauges of Change_Request table which is in the Performance Analytics dashboard, but now I want to add it in Platform Analytics Dashboard I did not find the option to add it. Can anyone guide me how to add ...
Hello,We would like to understand how Knowledge Base (KB) search and Recommended Actions determine which knowledge articles are returned and ranked in ServiceNow.Specifically, I have the following questions:What criteria are used by KB Search and Rec...
I am working on data analysis of incident and I want data of incident from servicenow with below conditions 1. It was not assigned to a Service Desk team and not resoved by Service Desk team but touched by Service Desk2. I was assigned to Service Des...
Hello, everyone.I'm dealing with a very strange and unexpected problem: In a Platform Analytics dashboard, I created a bar chart for the "sc_req_items" table, and then duplicated the bar chart and converted it into a list in order to keep the conditi...
1.When using the report designer, it is best practice to make copy of an existing report then make modification to your copy ofthat report. when viewing the report inside the designer, how would you make a copy of the report?Hint1.Click on the proper...
After upgrading to Australia, Core UI reports and dashboards are no longer visible in the Platform Analytics library. Based on the release notes and ServiceNow communications about Platform Analytics changes, my understanding was that both Core and N...
Hi everyone,I am creating a formula indicator where I need to display the result as Pass or Fail based on the score. If the score is below the target, it should show Fail; otherwise, it should display Pass.Is there a way to configure this?Regards,
Hi,I'm currently embedding Performance Analytics widgets on a Service Portal page (not a PA Dashboard) and trying to understand if there are any best practices or recommended limits around how many PA widgets should be placed on a single portal page....
I created dashboard using platform analytics where I added 2 data sources and applied filter on incident and incident sla tableWhen on Stacked chart variation, why total percentage sum is coming as 50% instead of 100%And I observed even for same tabl...