Is there a way to report on the source of an interaction record beyond creating a custom field? Interactions could be generated through chat or via email or from the service portal, which means we could use the 'type' but if there are multiple record...
Hi Community,I'm currently working on a Performance Analytics (PA) requirement in ServiceNow and would appreciate guidance from anyone who has implemented something similar.BackgroundWe are using the out-of-the-box "IT Manager" dashboard in PA, which...
I'm not sure this is the right place to post this, but I couldn't find a place that fit. I have a metric that tracks when a record moves through different process steps. That is working fine.But I need to be able to report on when it spends time in ...
Hi everyone,I'm working on Platform Analytics dashboards and I'm facing a UX challenge with filters.I have a large number of groups in my checkbox filters, and selecting them one by one is quite time-consuming. Ideally, I'd love to be able to:- Type ...
How can I create a filter whose value is based on an other filter. I want Subcategory to be based on Category for Incident table. I already saw this video, but this will not help because the categories and subcategories are string field and not choi...
I am working on Platform analytics dashboard and we have created two single score indicators. Can we create a date range selector for these indicators ?, once the data filter is applied it will show the average for the current month or the last quart...
Hi all, We have a requirement where we have to show some date calculation in a report.We have created a database view between two tables, now requirement is to calculate the difference between two Date time field and add it to the third date time fie...
Hi, Does anyone know if there is a new version around of the Performance analytics simulator course adapted to Platform analytics? Trying to do the old one but a lot of the task validations fail, similar to previous posts in the matter in this forum...
In a Service bridge Provider instance publish a remote catalog item and consumer can raise a request from consumer instance and create a provider task and that provider task reflect on the provider instance now in a provider task record parent contai...
Hi everyone — hoping someone might be able to shed light on a OOTB Change Request dashboard issue I’m troubleshooting.I ran the following historical and daily Scheduled Data Collection Change jobs using a custom user with the roles pa_power_user and ...
1.When using the report designer, it is best practice to make copy of an existing report then make modification to your copy ofthat report. when viewing the report inside the designer, how would you make a copy of the report?Hint1.Click on the proper...
Dear community, let me share you, what took me hours to make it work.Despite using AI, and search, there was no straight forward or complete step by step solution, due to missing pieces here and there. Issue: String Field cannot be used as Automatic ...
Hello, I am new to Platform Analytics feature and looking for the capability to use Text Analytics functionality on the Platform Analytics.Could you please tell me how I can add Text Analytics Widget on the Platform Analytics dashboard?I could do thi...
I am trying to create one indicator which will give me the count based on Pipeline name (String field in table)Let say table name "metric_status", & we have some column called metric_name, pipeline_name (Metric name is unique)When i am trying to crea...
