Author's Note (August 2016) With ServiceNow offering Security Operations (which is a a great move), I wanted to share an article I wrote about how individuals well versed with the principles of ITSM can get their heads around a Security-based engagem...

Key facets that are vital for a Successful Human Resource Service Management (HRSM) Deployment   On 28 January 1887, Gustave Eiffel broke ground on what became known as the Eiffel Tower. The goal was to construct a grand structure as a center piece ...

HR Directors, looking to improve their Human Resource Service Management (HRSM) offering to their employees, will naturally identify the risks that will prevent them from making a change.Here are the common challenges (risks) HR Department identify f...

Perspective: Why HR Service Management is important When someone from IT Application Management or DevOps (Development Operations) is asked to help Human Resources align technology to their Service Management offering, the first IT reaction is 'why c...

Scott Adams' Dilbert comic strip, which first published April 1989, provides an excellent and hilarious insight into the corporate world (focusing particularly on Information Technology folk).  One memorable character is Catbert (the Evil Human Resou...