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User Activity

I am trying to update the case comments when an incident is opened for the case but struggling to get it working!!

10-21-2019
I have a requirement to notify a customer via the 'additional comments' in the case record, when there is an incident created for the original case record in CMS using the Service Management Integration plugin.. I have been trying to use a  Before In...

Field Service - Dispatch Queue

08-02-2019
Hi, Is it possible to disable the dispatch queue in Field Service Management and allow anybody to assign a work task to a Field Agent? I see you can disable the Qualifying requirement but also customer does not use a queue for dispatching agents, the...