How to create a product catalog & product offerings & product category in sales and order management module.Kindly please share step by step process.Thank you
Hello Is there a way to save the settings made in the personalize form of the case details so that when you logout/login again the view remains as per your chosen settings ? Tx
Dear ServiceNow Community Members,I have a query regarding email notifications in ServiceNow. When we implement case creation acknowledgment notifications that are triggered to the case creator, are there any limitations on the total number of email ...
The requester (sn_communities.community_user) navigates to the community but cannot use it because the consent form below is not displayed.Communities Terms and Conditions is set to True.
I am working with a Client Script on the incident table. When creating a new record, I want to know if this record is linked to or getting data from another table (for example, request or task). Is there a way to check in a Client Script or via a bac...
Hi Everyone, I have a requirement and would appreciate your guidance. As we all know, State is an out-of-the-box (OOB) field. I created a custom Status field based on my task requirements. When the State changes to Closed, all fields in the Case form...
I am trying to create the Quote from rest api explore by sending the payload. But it is throwing the error like below. I want to know how to fix this issue. { "code": 21, "reason": "Invalid payload: Request body missing", "message": "Invalid...
Hi All,I have a requirement add "Attach" UI action agent assist in Interaction table for Service Operation Workspace.It will populate the "Linked Knowledge Article" reference field with the selected KB in Interaction table that is Searching .How can...
I’ve created a Knowledge Base, and articles are displaying on the CSM portal as expected based on the defined user criteria. However, I noticed that a user without the required role can still view all Knowledge Bases and related articles. At the same...
When you create an email from the case form, you can compose it in a new tab.I want to implement a mechanism where, if you attach a file in that tab and its size exceeds 18MB, a popup appears.How can these be achieved?
Hi Folks, I’m interested to know how secured audits and DSAR have been implemented in servicenow with respect to Customer Service & Support?Is there a business case or guide available for this? Thanks in advance
Workspaces are now the preferred interface for agents working on resolving the issues. Thanks to their multi-tab and compact layout, they offer an intuitive, seamless experience with all the related actions within reach without switching contexts. Th...
Please Suggest the Training Path for Program Management
Dear All,When raising a Customer Order from CSM/FSM Workspace, this page is keeping loading without showing anything. It is happening in partner's instance. The instance is in Xanudu version. In my PDI instance it is showing like this : Where is this...
Requirement:I need to configure ServiceNow so that whenever an email is received:A case should be created.The case should be linked to the customer account and populated with customer details.Any To and CC email addresses should be added to the cust...
