Hi! I'm thinking about the idea of having a self-service community for our department and I'm considering the Communities plugin, which seems ok. This one: https://www.servicenow.com/products/communities.html But, it seems to me like there hasn't bee...
Yellow Line overlapping on Work notes text in Employee Service Center (esc) under Home>My Request > Activity after upgrading the instance to australia version patch 5. Please suggest how can we fix this.
I am trying to use the created data source in default value of filter component however, it is not working. Trying to add the default value as plans assigned to logged in user but I can see the default value as unavailable option. Data source select...
Hi all, hoping for some architectural advice, I've been given a requirement where customers need to upload passport photos, so we can use that passport info to make travel bookings on their behalf. Once uploaded we would store the passport photo for ...
Hi everyone,I’m currently working on a ServiceNow implementation where I need to connect Virtual Agent with Live Agent.I have already created and configured the required AWA queues, and I’m now trying to configure the handoff from Virtual Agent to a ...
Hi Community, I have a record producer for retail case. That record user is getting submitted using ATF. On that record which I have submitted, I have create problem ui action. It’s creating a record after clicking on it using ATF. Now under that pro...
Hello,I have a requirement to make attachments mandatory in the CSM workspace when specific Sub-Category is selected.I have tried UI policies and Business rules but it is not working.Can someone suggest me how to implement this?
Hi, I need assistance with a CSM portal visibility issue. We have two separate CSM portals used by two different departments, and each department should only be able to view its own cases.Recently, users in Department A have started seeing cases tha...
Hi Experts, My organization want to limit the access of creating cases for the internal users based on specific group/role. We are on Australia upgrade and using CSM workspace. Please find the attached screenshot for better understanding of my query....
Hi all, The OOTB "CSM Approval Info" widget on the CSM Portal does not enforce a mandatory rejection reason when an approval is rejected. Could you please share how to fix it?Thank you in advance,Victoria
Hi All,Requirement Description: I came across an interesting requirement to search records from a custom extended CSM Case table by Short Description in the Global Search and resultant CSM case will appear CSM/FSM Configurable Workspace.I couldn’t f...
Hi Community,I'm working with Customer Service Management (CSM) and noticed the Customer Information and Customer History tabs on a Case record in Workspace (screenshots attached).The Customer Information tab displays several customer-related compone...
I have a custom helpdesk case table in our instance that extends the OOTB case table (sn_customerservice_case). I have a need to export the relevant configuration files (Column's BR, Choice values, Scripts, Form Design, UI Policy etc) associated with...
Hey community, I am troubleshooting an issue in CSM portal. The 'Notification' button in the header isn't available for most of the external users - users who are stored in 'customer_contact' table.Interestingly, we have a 'test user' who is able to ...
Hi Team, We are unable to access the SNOW the page is not loading. We tried to log out and log in multiple times but it was not working. Can someone check it `ASAP?
