while connecting the LDAP server getting the error , the error attached below screenshot
i have checked the password, url etc multiple times. as a result i cant find any mistake here
Forum Posts
Approved State - CSM/FSM workspace
Hi All,We are recently working on a migration to CSM/FSM Workspace for our Sales & Operations. Topic: Approvals for Quotes under the Opportunities.After creating a quote by a Sales Rep role user, we have observed that Sales Reps are able to navigate ...
Best Practices: Creating CSM Cases for both ESC(Internal) and CSM(External )Portals
Hi everyone, I am currently working on a design for a client and would like to get your input and any relevant ServiceNow best practice documentation on the following scenario. The Requirement:My client needs to deploy a total of 6 record producers t...
Service Operations Management (SOM) is a paid/licensed product
I would like to clarify whether Service Operations Management (SOM) is a paid/licensed product in ServiceNow or if any of its capabilities are available with the base platform license.Any guidance on licensing models, pricing considerations, or offic...
Migrating UI action in Service Operations Workspace
I'm trying to migrate the following UI action "Search for duplicates" (table: kb_knowledge) in the Service Operations Workspace. The UI action is Client Type and it has the following script: How to write this in the Workspace Client Script? Thank you...
Issue with decision builder. Error "Could not update the decision"
Hi, I am facing this issue after I upgrade the instance to Washington DC release. Especially the order management application to 7.0.0 (latest) version. I am trying to set up the conditions in decision builder but it is not allowing me to save it wit...
Best practice for modeling Merchants as Customer Accounts with duplicate names
Hi everyone,I'm working on a ServiceNow CSM implementation where we're using the Customer Account (customer_account) table to represent two different business entities:Financial Institutions (Customers) → Customer = trueMerchants → Customer = falseIn...
Resolved! Email section visibility in activity stream compose in UI builder
I have a custom condition configured for the visibility of email section in activity stream compose in CSM workspace which hide or unhide the email section based on certain conditions. I want to check these condition but unable to find where this is ...
CSM - Scheduling recurring work from a template on a specific business day
I am using templates to create a case and want to schedule the case to trigger on a specific business day each month. I have not been successful in the scheduling portion. I am trying to trigger on the 3rd business day, I am using Run=Business Calend...
Resolved! Enable CSM end user to modify field value on the Standard Ticket Widget
Hello everyone, I've a strange rqeuirement involving enabling (contact) end user to be able to change the value of their respective field value. Currently, on my instance, we are using the standard ticket configuration/page to display the information...
Allocation and Consumption in CSM License
How to find which users are consuming what type of license in CSM? And how to find list of users who have what role types?And I have an issue - in production instance I am not able to see subscribed groups and users whereas in temp, I am able to see ...
License in CSM based on roles
Hello Community,I just wanted to know what are the product licenses used based on roles in Customer Service Management (CSM).
Resolved! In CSM what role should I give to a user to access their cases from csm portal and be able to comments and close or accept/reject them?
I'm familiar with ITSM and new to CSM. In ITSM I used to set up service portal in such a way users with snc_internal role can access their incidents and interact with it via sp. What is the equivalent role in CSM where an internal user can just see t...
Resolved! Is it possible to add popup in ServicePortal & stay OOB?
Is it possible to add a popup message to the business portal on load without customizing the homepage? I want to preserve the homepage OOB so it can get any future upgraes, therefore I don't want to add a widget to the page directly. I see CSS over...
Resolved! Created a record by inbound action but not showing in list or Target field
I have created a inbound action, when I send an email the inbound action is creating the case record which I can see on the email logs but the same record is not visible on the list or on the target field Similar case I found below but no solution fo...