This is how the Recommendations tab (bell icon) appears on the SOW Incident record page today. In this article, we’ll walk through how to control the visibility of the entire Recommendations tab, and also how to selectively show/hide the "Recommended...

Recommended actions provide context-aware suggestions to agents based on record details, enabling more efficient decision-making by presenting optimal field values or actions. This article focuses specifically on side panel-related recommendations.  ...