Thanks for the clarification Thomas. I'll need to setup the script for both my Incident records and requested items. Let me do some tinkering and I'll report back. Again, thanks for the support.   It boggles my mind how much of SNOW is not documented...

Thomas, thanks for the reply. What table should this client script target? I presume it should target the "views" table then, run on load?

I have the same question. No idea how to control the visibility of the "Compose" section.