Hi,I'm looking to activate a store application for a customer. I can switch to the company in the support portal, but the store doesn't seem to recognize this, as I can only request applications for the instances my company owns, not the instances we...
Hi all!I have read here in community posts that the transactions are counted whenever an outbound SOAP/REST call was used in the Flow. I could be wrong but I think it follows the formula [outbound calls X number of records]. However, what if 4 outbou...
Hi Team , I have requirement to create FCR for the sc_task where assignment group is ABC and reassignment count is 0. If we create the field FCR on RITM and calculate for sc_task record? How to configure so that it also reportable. Thanks
Hello all,I have a requirement where I have a parent child relationship in a table (say 'xyz' table) and I want to give a list type field in another table referencing to this xyz table where user can multi-select the records. Is there a way where we ...
in relationships table, my application and my related list relationship is not showing why?
Hi All,Need to show pop up with Ok or Cancel button on HR case form when state is awaiting acceptance, when user click on Ok the feedback task should create. Any suggestion to achieve it? I created a UI page and called it in onChange client script, i...
TldrNew OOB table cleaner that enables multithreaded deletion which speeds up deletion activities hugely. On Yokohama dev instance active by default and can be self-enabled via sys_trigger. IntroEveryone probably had one or another use case where th...
Created an option - 'Maintenance' in the category field and updated the 'Create Request' Action Assignment in a way if the category is 'Maintenance' then if the user clicks on 'Create Request' it should be redirected to a particular form (catalog ite...
I'm trying to figure out what rights are needed for a non-admin to display principal classes. From the CI table, there's a filter for principal classes. Would anyone know off hand what table/field access is required for a non-admin to show these reco...
When I try to send email from the Major incident communication by adding recipient list in the BCC and adding an user in (To or CC or BCC) two emails are getting triggered. But when I send only the email to recipient list only one email is triggered....
Hi Everyone, I'm using the cart API as follows to create some orders automatically (inside some scripted REST API) var cartId = GlideGuid.generate(null);var cart = new Cart(cartId);var item = cart.addItem('someCatalogItemId');cart.setVariable(item, "...
Hi All, I need a help, in risk event two currency variable are there. single currency symbol but not globally change(don't accept other table field) which are using the currency field. just need for single table
If a user is allowed to view the data in the table, he should be allowed to report or group out of all its fields as well. Scenario:Our user table has a reference field to company tableCompany table doesn't have any "report_view" acl for ITIL roleOut...
Hi All I am working on a UI action to allow itil staff to create a new caller if the person doesn't exist in the sys_user table. it all works well, except my modal UI page redirects to itself on submit and on cancel. I am using <g:dialog_buttons_ok...
How do we find and track the recurrence of incidents in ServiceNow? What can we use to make the problems data match up in order to show up as a recurrence? How do we get this data up to quality?
