Is it possible to build the condition builder in Portal?

Hello talents,Is it possible to build something like the 'condition' field type in Portal?Something like this   Thank you so much!

Increase Agent Presence Timeout.

Hi Everyone,  Please guide on how to increase time out for agent presence .We are using advanced work assignment. Currently when agent workspace is closed and the agent is working outside of agent workspace on native platform , after 10 mits the agen...

Scanning for KBA non compliance with WCAG 2.1

Hello,I found an article on creating templates that are Accessibility friendly, however, I'm wondering if there's such a tool in ServiceNow that can scan KBA module for noncompliance of articles already published. I know our platform underwent an upg...

Can we change the reference table in a reference variable, based on a select box variable's value?

Work Notes and Additional Comments in Agent Workspace - how to hide in form?

Hi all, I have "Work notes" and "Additional Comments" in Workspace view for incident and these two fields are also visible in the "middle" section of the Agent workspace form where you see the Activities.  If I remove the fields from the view or hide...

Restrict ServiceNow API access to a VPN or IP range

I discovered that when the Table API ACL (OOTB) is disabled, any local user can make API calls depending on their roles.I enabled the ACL and now the local user also needs the "snc_platform_rest_api_access" role, plus the table roles, to access the T...

sn_km_api, can't get results back. Anyone have anymore info on this API or KBPortalServiceImpl

Background: We are testing connecting CoPilot with ServiceNow, to allow users to ask it questions and to have it respond with information from our knowledgebase. Following most of the steps here: https://www.matthewdevaney.com/copilot-studio-servicen...

New [HTML] Datatype ACL in Zurich

Hi everyone,While performing testing for our upgrade to Zurich, we have discovered a new ACL from Zurich that is causing issues on our forms that have HTML-type fields. This ACL is restricting access to the HTML type fields to users who have the new ...

Add a character limit on a variable from a record producer

Hello, I would need to set a 350 words character limit on a variable from a record producer while filling in the form in the portal.  I found multiple solutions suggesting client scripts. Is there a way to fulfil this without scripting? Thanks in adv...

Workspace List - Row Checkbox - Edit Button - Form Doesn't Populate

When I'm using a Workspace List, click a row's checkbox, then the edit button, a form opens to the right but it doesn't populate with any of the row's data.  ServiceNow version = Yokohama 

How to disable "Download" icon in document viewer

Dear all, we have enabled document viewer and the document is viewable in browser which is working fine like below. our client has asked to disable the download icon (highlighted in yellow) once the document is opened in browser. we are displaying th...