if i delete my servicenow account once, can i again create with the same id if needed
if i delete my servicenow account once, can i again create with the same id if needed
Forum Posts
Can I customize the date picker?
Hello. After I create a field with the Date Time type, I want to customize it. I don’t want users to be able to select Saturdays or Sundays—those days should be disabled/read-only. How can I customize the date picker?
Genius result in AI search (employee center) does not display knowledge articles
We have AI search set up in our employee center but the Genius result does not display any knowledge articles only catalog items.Knowledge articles are only apppearing in the search list but never on the genius result. We have already configured the ...
How to disable “Use Now Assist...” icon for specific users?
Hi experts! Quick question: A few users would like to remove the “Use Now Assist to…” icon that appears in the Work notes and Additional comments fields.The icon doesn’t appear for me, but when I impersonate the affected users, I can see it consisten...
Resolved! Label Missing on SCTASK but Visible on RITM
Hello,I have a label named “Select day(s) of the week:”. It displays correctly on the RITM, but it is missing on the SCTASK. Could you please help me understand why the label is not appearing on the SCTASK level? Thank you
Resolved! UI Macro to populate CI field
Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of Configuration Items assigned to the user in the Caller field. When clicking on the CI, this would then populate the CI field on the incident form. ...
Community view_count Unexpectedly Changing to 2147483647
Hello team,We are experiencing an issue with the view_count field in the Community table, where the value is unexpectedly changing to 2147483647.There are no logs or audit records indicating what is updating this field or why the value is being chang...
Resolved! What is the difference of Category(category) and Category(kb_category) fields on Knowledge table
Hi there, On Knowledge table I can see 2 category fields. I wanted to know what difference between these fields is and why we are only using only Category(kb_category) field. It seems like Category(category) is no longer used anywhere. Can you please...
Resolved! What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category".
What is the difference between the "category" field and the "kb_category" field on the kb_knowledge table? Both are labeled as "Category". The "kb_category" field is the one that's on the kb_knowledge form by default, so it appears that "category" is...
Set Default View Using View Rule
Hello Team, I have a requirement to set a business service form to default for users with a role. I have to set it using View rule by using the advanced script. The problem I have encountered is unlike all the views ,Default view doesn't have a ...
Configuration Management Plan
Guide on writing a Configuration Management Plan for ServiceNow On-Prem.
Resolved! How can we manage to place checkbox variables on alternating sides of columns in a Service catalog page?
I have created a service catalog page, under a label there are 4 checkbox items to be placed, I want those checkbox items to be displayed on alternating sides in two columns of the catalog page instead of 1 single column. Can someone help me out in t...
To clone to an instance, you must have admin privileges on the target instance
We are facing the error: "To clone to an instance, you must have admin privileges on the target instance" while scheduling a clone from PROD to DEV.We had not encountered this error previously, but after the upgrade, it is now occurring even though t...
Licenses consumption usage report - what are the tables / data sources?
I need to produce a dashboards to track licenses usage. Subscription Management is OK but not enough. Is there a documentation about what tables or data sources to base my visualizations on? We use all sort of products, like ITOM, CSM, HR, etc. Not a...
I want to build a report for how many sessions logged in ,page view like that I can see in analytics
I want to build a report for how many sessions logged in ,page view like that I can see in analytics.Please let me know how to create such type of reports
