Hello, I came across something misleading in the OOB Security Attribute `RoleExplicit`. The description of it is > User has the specified role explicitly, that is, it is present in the sys_user_has_role table. This seems to be completely wrong. The ...
Is anyone aware of a product capability that will create a notification (or some form of visual cue) on an unfocussed browser tab when a change to a record occurs on the platform? I use Provider Notifications to alert the agent in the Next Experience...
Hi Everyone! When I update a any field like primary goal,end date,start date,phase on pm_project , always execution URL is getting updated..Incident raised by the customer asking root cause why execution URL is updated. Please help me to identify thi...
So what is the purpose of it?? Thanks in advance.
Hi everyone,I’m looking for some help creating a ServiceNow report similar to the attached Excel chart.I want to group the report by Sub-Offering and then show the Time Worked in two different ranges:Less than 4 hours → GreenGreater than 4 hours → Re...
It would be valuable to provide Build Agent as a native option within the Add tool menu when configuring a ServiceNow AI Agent.Currently, AI Agents can be configured with different tool types, including MCP server tools, Flow actions, Subflows, Scrip...
https://www.servicenow.com/docs/r/australia/platform-administration/r_AttachmentLimitProperties.html_________________________________________________________________under the Inbound email attachment processing, was mentioned that "The discarded file...
Hi All, I’m trying to lock down an icon link widget on the portal to specific groups, but it only worked on my non-production instance and not my production instance. I did the following: The ‘Com.glide.service-portal.user-criteria’ plugin was instal...
Hi Team,I would like to understand whether Document Intelligence can identify and extract multiple records from a single PDF document, enabling the system to automatically process and close the corresponding records without manual intervention.Specif...
We have a large number of Word documents that have tables, bullet points, numbered outlines, table of contents, etc. Is there a way to import those documents as Knowledge Articles without losing the formatting, particularly tables? We attempted to i...
I am working to build an AI Agent. I have used 2 tools:1. Catalog item2. Flow actionPreviously when I used a sub flow instead of flow action, it was working fine. But my senior suggested to try it with flow action tool. Now it is not working. The pro...
Hi Team,I have below requirement:Make published articles in the “Public” knowledge base discoverable through internet search engines like Google, enabling users to find answers. Example from another Google search for "How to use filters"Search: https...
Hello there, Updated for Australia!For anyone who is struggling with your numbered or bulleted lists wrapping underneath the bullet/number instead of aligning with the words...I am using the same workaround that ServiceNow gave me WAY back in Quebec ...
Hi team, can I know how the five9 can be integrated with servicenow? Saw that it is feasible by installing 'five9 cloud contact centre' from applications. But no reference guide on how to do the integration or how it works are not given. Thanks & reg...
Hi All, We are trying to create a custom AI skill that can take input from order records and searh available KA to return a response. we have created required test KA and defined Retriever as a Tool for this custom skill so it can perform RAG on the ...
