I want to display knowledge article based on user language

There is one requirement to show knowledge article to users only of their language on ESC portal (i.e. If user language is Dutch / French then Kb Article should only be visible by user on ESC portal) .  We are using Widget "Knowledge featured article...

ATF - Set Component Value (Custom UI) for Change Security assessment

I created a ATF to test change request security assessment. Here are the steps:1. Record Query2. Open an Existing Record3. Clicked a UI action:  Clicked UI action 'Security Assessment' on 'change request' form4. Set Component Values (Custom UI)I set ...

How to add the copy permalink in view article service operation workspace

How to add the copy permalink while we click the view article in sow

Clarification need - Intune integration with servicenow

Hello, We are planning to integrate ServiceNow with Microsoft Intune and need some clarification: With the Intune integration, is the primary purpose to pull device/asset data and store it in the ServiceNow asset or CMDB tables? Or are there addition...

Engagement Messenger in my third party website page

Hi,I copied the embed code in my third party website page but I get the error message: I created following cors rule:and following HTTP Response header:  Do you have any ideas why I get the error message? Thank you! 

Outsourced Service Providers ACL issue

Hello,we are experiencing an issue where Outsourced Service Providers agents (sn_csm_ocs.ext_agent role) randomly lose access to Case and Case Task records. It seems to happen randomly in production instance and I was not able to reproduce this on pu...

Approach on scoping RITM to our application integration

Hey there! We're building an store integration where we're creating a catalog entry with question fields (which adds variables to the RITM). What's a good approach to ensure our business rules and workflows only trigger on items created from our cata...

User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_reques

Hi ,I have configured my rest message with Type = OAuth Provider (Oauth2.0) and Grant Type = Authorization Code.and trying to test the API but getting the error as "User Not Authenticated. Could not retrieve a new access token with the refresh token....

Show/Hide KM Ownership Groups in Now Assist Q&A Genius Results

Hello, My company is adopting Now Assist. We are looking to clean up our various knowledge bases. If I understand it correctly, there are two personas. The Requester and the Fulfiller. We use a 'Self-Help' KB to surface knowledge to our organization ...

Not allowing set or delete of deny-listed property: error

Hi community, I’m getting the error “Not allowing set or delete of deny-listed property” when trying to create a system property. Does anyone know what might be causing this? I couldn’t find any documentation or articles explaining it.

Multi-Scope Outbound Email Setup using your own SMTP server

Hi everyone, We want to use Enable using your own SMTP server to configure mailserver Azure/O365 infrastructure to handle outbound emails. Our goal is to "split" the sender addresses based on application scope or department so that users receive emai...

QR code generation on user table

on Every user profile should have a QR code attached to it. Whenever any use scans that QR code the user details like email , first name last name and phone number should be displayed. This functionality should be done without any third party tool.