Weekly time series chart date display
Do we have an option to change the visualization of the weekly time series chart for indicators to show the first day of the week (like in reporting) rather than the W35-2005?
Forum Posts
HRSD Activity Sets: How to Check Multiple Prerequisite Sets with OR Logic
I'm working with ServiceNow HRSD and need to create an advanced trigger condition for an activity set that should trigger when either of two prerequisite activity sets has completed, rather than requiring both to be finished.Current SetupModule: Serv...
Resolved! How to make Agent's status Available automatically in inbox of agent workspace once user is signed in ?
I want to change the Agent's status to available automatically in inbox of agent workspace instead of manually changing it. By default it's offline.
Discovery is running very slow
Hi Everyone, When we are doing discovery it is taking so much time to validate one ip it is taking 43 minutes approx. not sure why. And also other than that no other schedule is running. Any inputs? Thanks and regards Sai venkatesh
How to get redirected to created RITM when submitting a catalog item on the Service Portal
Hi ServiceNow Community Developers, Right now on the Service Portal when I create a request from the catalog item form the system shows me the REQ details instead of the RITM details. For instance after filling out the form on the SP and click submit...
HRSD - Activity field mapping - HR Case only?
Hi everyone,I’m currently working on a Parental Leave of Absence journey on the sn_hr_core_case_total_rewards table.In the lifecycle event, one of the activity sets triggers another HR Service, which also creates a record on the Total Rewards table....
HRSD - Journey Designer - Problems setting Journey owner
Hi,I’m trying to configure the journey so that Owner is set to the subject user’s Manager, but it keeps defaulting to Opened by (me, the System Administrator).As you can see, I am dotwalking to the subject person's manager for the owner's field.The j...
How to Limit OneDrive Spoke Credentials so only Reading is Allowed for Policy Authoring
Hi, my client does not want to give ServiceNow write privileges to the OneDrive Spoke to enable Policy Authoring in SharePoint. They are hoping they can set it up with only read-level permissions. The integration has the option to "Create a record" o...
How to add serial number in the click of Preview Icon
Hi, I have one requirement where I have to add the serial number as well on the click of preview icon. This variable is created in the catalog item, and it is editable in the RITM. Thanks
Resolved! tags not showing in list view of records
Hi all,a change manager in my company is seeing odd behavior in Production. When he pull of the list of All changes, he's got the "Tags" column added to his personal view so he can add tags from the list view. However when he does it this way, al...
How does servicenow OAuth Entity profile automatically refresh the access token?
I have setup the sharepoint online integration connection with grant type as client credential, when I click on the "Get oAuth token" then the client system has given a access token alone with 1hr of validity. But i'm wondering from then how it is ge...
New Approval Requests in Project table
I have a requirement on adding new Approval requests in between phases of Project in Project table.I want to add new approvals for groups on Project table "pm_project" between Initaiting and Planning phase.
Resolved! Run an encoded query on a current glide record object
Hi All! It is way too long a story to explain why I need this, but I am looking for a function or something that can run and encoded query against a retrieved gliderecord object to see if it meets the criteria of the the encoded query. Doing this i...
Subcategories in results AI Search
I'm facing a peculiar issue since moving to AI Search in my company. We have a couple of categories and subcategories available in the Knowledge base. We want to present the new AI search arcticles in the modern view but I realized it's only showing ...
removing the popup form the workspace when we click the button
I need the Discard Change pop-up box removed in order to resolve an issue with manual case assignments via the Edit Button. To replicate the scenario, select cases from a list, make a change via the edit button, and Update to save the changes. The...
