About paulbrinkman

paulbrinkman · 02-14-2017

good afternoon allI am looking to ignore certain emails that are currently creating incidents within ServiceNow.I have the default OOTB script running on my DEV system, I have tried various things to ignore certain emails, nothing seems to be working...

paulbrinkman · 02-24-2017

hi Alikutty,Thanks for the feedback, so to be clear, if i use the "when to run" gui option, if i wanted to ignore something within the email body i should put in something like this

paulbrinkman · 02-20-2017

Hi,Thanks for the update, so does you have to use scripts to ignore everything or is there a way using the gui"When to Run" options within create incident ?ThanksPaulPaul Brinkman | Teamleader Managed Services | MTITel: +44 (0) 1483 520200 | Mob: +44...

paulbrinkman · 02-20-2017

hi all,But what about if you want to ignore particular phrases/words/event codes from the short descriptions or message body ?For example, something like below."CLEAR (DC1): Link was in high load, but has now returned to normal operation"I dont need ...

paulbrinkman · 02-20-2017

hi Chuck,I want to ignore incidents being created for either phrases or certain words within the short description or incident message body.For example, something like below."CLEAR (DC1): Link was in high load, but has now returned to normal operatio...

paulbrinkman · 02-20-2017

hi Ben,I want to ignore incidents being created for either phrases or certain words within the short description or incident message body.For example, something like below."CLEAR (DC1): Link was in high load, but has now returned to normal operation"...

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Inbound email - how do i ignore an email so it doesnt create an incident

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Re: Inbound email - how do i ignore an email so it doesnt create an incident

Re: Inbound email action - prevent specific email from creating an Incident

Re: Inbound email - how do i ignore an email so it doesnt create an incident

Re: Inbound email - how do i ignore an email so it doesnt create an incident