We have included prescriptive guidance for ITOM support skills and training on our NowCreate portal, which includes most of what Callan has presented here. For ITOM, it's in the ITOM Success Pack, in the Organizational Change Management workstream. U...

Hi my name is Yew Hoong Ng, located in Melbourne. Working for Servicenow as a Senior ITOM consultant, my 6th week here. I am getting skilled up in all the SN ITOM products, with very little SN experience so far. Hope to understand how all the ITOM ap...

Hi my name is Yew Hoong Ng, located in Melbourne. Working for Servicenow as a Senior ITOM consultant, my 6th week here. I am getting skilled up in all the SN ITOM products, with very little SN experience so far. Hope to understand how all the ITOM ap...

Name: Yew Hoong NgWhere you are located: Melbourne, AustraliaCompany and role: Senior ITOM Technical Consultant at SN. Background, infrastructure and application management delivery and post delivery, Tivoli and NetcoolWhy Service Mapping: Implement ...

Hi my name is Yew Hoong Ng, located in Melbourne. Working for Servicenow as a Senior ITOM consultant, my 5th week here. I am getting skilled up in all the SN ITOM products, with very little SN experience so far. Hope to understand how all the ITOM ap...