Please, No More Bridge Calls! Every operations team knows this scenario: A critical service incident occurs, triggering a 20-person bridge call, and then... > The cloud infrastructure team reports all...
In the ever-evolving landscape of cloud services, complexity is holding organizations back. Fragmented cloud adoption has led to compliance concerns, security risks, and cost inefficiencies. Enter Ser...
The ITOM product team unveiled the Discovery Admin Workspace in the August 2024 release, crafting an innovative admin experience that simplifies discovery onboarding for ITOM customers. Now, with the ...
Elevating Service Reliability Management with a Seamless, Always-On Mobile Experience In today’s fast-moving digital world, downtime isn’t an option. Service Reliability Management (SRM) is your p...
We had an amazing year running workshops in 2024 and are excited to announce our session dates for 2025! In 2025, we will be hosting one-day workshops for customers, where our experts will walk you th...
Please, No More Bridge Calls! Every operations team knows this scenario: A critical service incident occurs, triggering a 20-person bridge call, and then... > The cloud infrastructure team reports all...
Introduction As organizations modernize their IT operations, reducing infrastructure overhead and embracing cloud-native architectures has become a top priority. In this journey, one of the most impac...
The Intune Service Graph Connector for ServiceNow automates the import of mobile device data from Microsoft Intune into the ServiceNow CMDB, streamlining asset tracking and lifecycle management. By de...
Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS a...
This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In blog I explained the simplest method to integrated Azure Monitor. However usin...
Step-by-step method for discovering internal Microsoft certificates1. You need to select the certificates stored on the VM, and the VM's IP address should be discovered using either Quick Discovery or...
We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. Your insights will play a key role i...
A colleague recently asked me a question that many ServiceNow practitioners' encounter: “Where do I start when mapping services aligned to the Common Service Data Model (CSDM)?” My first question was ...
4 Step ServiceNow Discovery for Axis IP Cameras Using SNMP Out of the box, ServiceNow Discovery may not correctly identify or fully populate details for network cameras such as Axis IP cameras. With a...
At ServiceNow, we’re committed to helping organizations deliver seamless digital experiences by proactively identifying and providing the tools to resolve issues before they impact users. With our lat...
This post describes the simplest method to integrate Azure Monitor into ServiceNow ITOM Event Management The main steps are ServiceNow: Create an integration user in ServiceNow ServiceNow: Setup a Azu...
To link a Tag-based map to another Tag-based map, you can simply add a Key Value to the Child Tag-based map, for inclusion into a Parent Tag-based map. Then on calculation the Import Tracker Terminal ...
Hello ServiceNow Trailblazers! After months of deep dives, late-night whiteboard sketches, and caffeine-fueled sessions, I’m thrilled to officially hand over the complete ITOM learning journey — fro...
ServiceNow Discovery is a powerful tool that automates the process of identifying and populating configuration items (CIs) in your CMDB. Rather than simply reading documentation, you’ll gain a deeper ...
on:
Unlocking Next-Level Cloud Visibility: ServiceNow ...
on:
Oauth 2.0 authenticated Azure Monitor to ITOM Heal...
on:
4 Step ServiceNow Discovery for Axis IP Cameras Us...
on:
Simplest Azure Monitor to ITOM Health (Event Manag...
on:
Introducing ServiceNow’s Cloud Governance Suite wi...
on:
Service Reliability at Your Fingertips: Meet ITOM ...
on:
Discovery Admin Workspace - May 2025 release updat...
