In the ever-evolving landscape of cloud services, complexity is holding organizations back. Fragmented cloud adoption has led to compliance concerns, security risks, and cost inefficiencies. Enter Ser...
The ITOM product team unveiled the Discovery Admin Workspace in the August 2024 release, crafting an innovative admin experience that simplifies discovery onboarding for ITOM customers. Now, with the ...
Elevating Service Reliability Management with a Seamless, Always-On Mobile Experience In today’s fast-moving digital world, downtime isn’t an option. Service Reliability Management (SRM) is your p...
We had an amazing year running workshops in 2024 and are excited to announce our session dates for 2025! In 2025, we will be hosting one-day workshops for customers, where our experts will walk you th...
Maintaining service reliability is crucial for the success of any organization, especially when launching new services. By leveraging Service Level Objectives (SLOs), Service Level Indicators (SLIs), ...
Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS a...
This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In blog I explained the simplest method to integrated Azure Monitor. However usin...
Step-by-step method for discovering internal Microsoft certificates1. You need to select the certificates stored on the VM, and the VM's IP address should be discovered using either Quick Discovery or...
We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. Your insights will play a key role i...
A colleague recently asked me a question that many ServiceNow practitioners' encounter: “Where do I start when mapping services aligned to the Common Service Data Model (CSDM)?” My first question was ...
4 Step ServiceNow Discovery for Axis IP Cameras Using SNMP Out of the box, ServiceNow Discovery may not correctly identify or fully populate details for network cameras such as Axis IP cameras. With a...
At ServiceNow, we’re committed to helping organizations deliver seamless digital experiences by proactively identifying and providing the tools to resolve issues before they impact users. With our lat...
This post describes the simplest method to integrate Azure Monitor into ServiceNow ITOM Event Management The main steps are ServiceNow: Create an integration user in ServiceNow ServiceNow: Setup a Azu...
To link a Tag-based map to another Tag-based map, you can simply add a Key Value to the Child Tag-based map, for inclusion into a Parent Tag-based map. Then on calculation the Import Tracker Terminal ...
Hello ServiceNow Trailblazers! After months of deep dives, late-night whiteboard sketches, and caffeine-fueled sessions, I’m thrilled to officially hand over the complete ITOM learning journey — fro...
ServiceNow Discovery is a powerful tool that automates the process of identifying and populating configuration items (CIs) in your CMDB. Rather than simply reading documentation, you’ll gain a deeper ...
Updated on July 21st, 2025 INTRODUCTION Service Mapping is very important for a successful CMDB rollout. One of the greatest advantages of a well-populated CMDB with configuration items mapped to Appl...
With Service Mapping in larger organisations, there can be lots of maps with lots of recomputation. Over time without the right settings applied these can contribute to a large amount of disk space be...
If you've been working with ServiceNow's Service Reliability Management (SRM), you know the promise is pretty compelling: self-service capabilities that let federated teams manage their own monitoring...
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Unlocking Next-Level Cloud Visibility: ServiceNow ...
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Oauth 2.0 authenticated Azure Monitor to ITOM Heal...
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Certificate Discovery Process For Internal Microso...
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4 Step ServiceNow Discovery for Axis IP Cameras Us...
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Simplest Azure Monitor to ITOM Health (Event Manag...
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Introducing ServiceNow’s Cloud Governance Suite wi...
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Discovery Admin Workspace - May 2025 release updat...
