This could be just the ticket Jim!If i can find a way to have the nagios comments (INC's) emailed to Service Now the way you have detailed in the above it may be just the thing we are looking for.And yes the email back from service now would say some...

and is there no way to automate this?

OK,I'll try and explain this a bit better...We currently use a monitoring system (nagios) and when incidents are logged for each alert we put a comment on the alert..Now, we can have the list of 'comments' (INC numbers) exported into a list & we are ...