Hi, In our HRSD application, we want to utilize interactions for Voicemails - i.e., a voicemail is received to our HR service desk and an interaction is created with VM file attached. Then the agent can listen to the VM and determine if a new case ne...

We are on a mission to centralize our employee support for IT, HR, and Facilities utilizing our ESC as the centralized interface for employees. We'd like to deploy Virtual Agent on the centralized help page, but we have different licensing for HR/ESC...