About Bhushan S

Bhushan S · 11-07-2022

I've ServiceNow incident support groups called Support_L1 and Support_L2. I'm expecting that all incident should assign to Support_L1 group at the first place before it comes to Support_L2. However, there are some cases where others support teams are...

Bhushan S · 11-09-2022

Thanks JP.This will also work for me if ServiceNow is giving me an ability to somewhere block this assignment flow (directly assign incidents to Support_L12 without being followed by Support_L1 at the first place) and only allow incidents to be assig...

Bhushan S · 11-08-2022

Thanks JP for this solution.As per my understanding this solution will only work in case of one pathway i.e. incident assigned to Support_L2 from Support_L1. However, in some cases Reassignment count will be more than 5..10.. or even 20 which means m...

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ServiceNow report to see if any incident directly assign to group A before gourp B (expected)

Re: ServiceNow report to see if any incident directly assign to group A before gourp B (expected)

Re: ServiceNow report to see if any incident directly assign to group A before gourp B (expected)