So we are pushing the "Cart" option on the employee portal which creates multiple RITMS, which is all good. The issue we are having that as soon as the first RITM is closed complete, the Request goes to Closed Complete state and it sends out the Requ...
Hi,We have observed a different behaviour in the CSM Workspace after the recent platform upgrade.Previously, under the Compose Container, the Work Notes field had a different label and also displayed placeholder text. After the upgrade, the label app...
How can Sharepoint applications be customized to meet business needs ?
Need some helpCan you tell what is the script doingsnc.metricprocessorscript.correctnessmanager();And from where is it actually defined
Hello everyone,Explain a scenario on Retro Active Start and Pause and also explain about change management.
How do you handle the situation in a change process.A "Planned Outage" has been generated and been communicated (on the portal and per notification/mail)the change requester asks to cancel the change, therefore the planned outage becomes obsoletecurr...
Hi everyone,I have a requirement in CSM/FSM Configurable Workspace. When we create a new record using the Case Type Selector modal and click on Compose Email, after composing and sending the email, the page stays on the same screen. Because of this, ...
I am currently working as Change Management Lead and looking for trainings in ServiceNow which are inclined with AI which are suited and useful for my profile and help in my career growth. Kindly help with the training names and the price involved. T...
Hi all ...I am trying to remove tasks (change requests) from a CAB agenda, but there doesn't seem to be a way to do that without deleting the change request from the change_request table.Is there a way to remove the CAB task without deleting the task...
Record Producer redirects to form — record created only after clicking Update? Question:Hi everyone,I’m working with a Record Producer in ServiceNow to create records in a custom "Leave Request" table.Here is what I am observing:When I submit the Re...
Hi everyone,I would like to confirm whether the "Type" field in the sc_cat_item table containing the values (Item, Task, Bundle, Template, and Package) is an OOTB field in ServiceNow.In our instance, it always defaults to "Item", even though multiple...
how to configure AWA to auto assign the cases in CSM?
Where can you get/purchase ServiceNow swag?
Hello, I am adding new Knowledge Base Articles (KBA) to our system which include a PDF file attached. Currently, when clicking on the PDF file in the KBA, the file is downloaded. To view the file, the user has to go to their downloads and open it ...
Hi All, we are planning to build integration from ServiceNow to Jira. we have activated Jira spoke; I did not find Teams creation option on Jira action. please help me how we can achieve this . 1. When the group created in ServiceNow , it has to cr...
