Perfect, thanks so much! I've successfully used this on 2 topics, but for some reason my 3rd topic is still having trouble.  I have a topic for checking open tickets & making new tickets, and for both, I would like to slot-fill the type of ticket: IT...

I'm having this issue as well. It messes up the VA and the branding configuration page too. However, others in my org are not having this issue, which makes me less worried. Looks like a bug on ServiceNow's end to me.

Hey Matt, I'm having this issue as well. I'm distinguishing between Android phones and Apple phones, and I have a few utterances ("Android phone", "Android", "Samsung Phone", "iOS", "iPhone") mapped to each of those. Sometimes Apple phone will trigge...