Hi Team,I am working on a custom Service Portal dashboard and have the following requirement:Display a "Request Progress Timeline" where Job requests are grouped by their current state and displayed from left to right in the following order:DraftAud...
Hi everyone,I'm working on a use case where I've created an AI Agent in AI Agent Studio. The AI Agent is designed to interact with end users who want to integrate ServiceNow with a third-party application. It asks a few questions to gather the necess...
I have a topic that is active and accessible via Virtual agent. The problem is when I am trying to update the Topic it is not displaying in the Designer. I can see the topic is existing in the sys_cs_topic table, however the CB Topic ID (that looks u...
Hi all,I'm using the Virtual Agent Conversational Catalog, where users order catalog items through chat instead of the standard Service Catalog UI.I'm struggling to track these requests afterward. Specifically:Can I distinguish RITMs/REQs created via...
hi,When Live agent is not available, we are sending a message as below[Please ask your question <a href="/sp?id=support_case" target="_blank" rel="noopener noreferrer">here</a>. " ]this is existing code in bot response message. It is opening support ...
Any links to solve the simulator task "Create Entities (Content)" and "Train the NLU Model (Content)" for virtual agent assessment simulator (xanadu)
Hello!I was creating new Vocabulary Sources and Entities for one NLU Model (it's included in a Multi-lingual NLU Model set). After creation, I trained the model, and then when I tried to test in the NLU Workbench, the website threw an error:Exception...
Hi, We have a report an Incident button in our portal. When a user click on that button it should open the Virtual Agent with Report an Incident topic. we were able to Open VA on click of the button, but unable to start the topic automatically. Is th...
Hi, Could you please help me i am strggling to disable history and show only 24 hours of history to users on the virtual agent chat. If i use skip_load_history: true in server script of agent chat record. it is disabling all history also when user is...
We have Virtual Agent and MS Teams integrated, when users are in Teams using VA and go to live chat, there are times the user gives the agent a thumbs up. The agent does not know the user gave a thumbs up unless the agent is remoted into the users co...
When the user clicks End Chat, I want the Virtual Agent session to be completely closed, and the user should not be able to enter any more messages unless they explicitly start a new chat session.Is there a way to disable or hide the chat input box a...
Hello Community, In Virtual Agent, whenever a user uploads a document, the system automatically initiates 'Document Q&A' with the default introductory messages:“With Document Q&A, you can ask questions and gain insights specifically around the conten...
Hello,Internal Transcript for chat not capturing after the interaction get closed. In my PDI it is capturing, even the Business rule 'Append Internal Chat Transcript' is inactive. But in my organization instance it was not capturing and if I make tha...
So we just setup our self-configured Teams integration for ServiceNow. Everything is working great except when you ask about a catalog item and get the "Request this item" link, that link ALWAYS opens in a new Edge browser tab (Edge is our default). ...
Translation working fine from IT Store page but not working when I paste the same messages in the Chatbot we use through Teams. Can anyone advise whether this is intended behaviour or not and please provid ethe solution for this. Thanks!