Newly Created PDI are very Slow
why is the newly createad instances so slow?? if i try to work on basic business rule also it takes so much of time to load????
Forum Posts
How to Connect an Assistant Designer Topic to the Support Chat Widget in ServiceNow UI Builder?
Hello ServiceNow Community,I am developing a ServiceNow application called TierServe360 – Intelligent Tier-Based Customer Service for Gold and Silver Customers.I have already created my custom AI topic, tierserve360_nova ai_v2, in Assistant Designer...
Virtual Agent Field Recommendations on Catalog Form - Auto Populate Current Form Fields After User A
Hello Community, I hope you're doing well. I'm currently evaluating a Virtual Agent and Service Portal use case and would appreciate insights from the community regarding the feasibility and recommended approach for the following requirement. Scenari...
Conversational Analytics Widgets Empty Despite Active VA Usage
Hello SN Community, We're new to Virtual Agent and Live Agent and are trying to understand whether we're missing a configuration required for Conversational Analytics. We have active VA usage and some analytics data is populating, but the following w...
Resolved! How to change the color of the Now Assist (Virtual Agent) launcher icon in Employee Center / ESC Por
Hi Community,Is there a supported way to change the color of the Now Assist (Virtual Agent) launcher icon displayed in the bottom-right corner of Employee Center/ESC? Is this controlled through theming, branding, UI Builder, or CSS customization?Any ...
ServiceNow Virtual Agent - Auto Launch VA Chat and Trigger Default Live Agent Topic from Custom Port
Hello Community, I hope everyone is doing good! It's been a while since I last posted in the community. I'm currently evaluating a Service Portal and Virtual Agent use case and would appreciate insights from the community regarding the feasibility an...
Virtual Agent-warning message 'The conversation is timing out, are you still there' does not appear
Hi everyone,I am testing Virtual Agent inactivity timeout in ServiceNow and facing an issue.Requirement:Show a warning after 25 minutes of inactivity and automatically terminate the conversation after 30 minutes.Current configuration:com.glide.cs.idl...
how to check and display the thumbs up and thumbs down feedback received from users in now assist VA
for each response from now assist in VA user can able to give thumbs up & thumbs down feedback.but need to know where those feedback are getting stored and need to display those feedback in the dashboard.
I can't delete an arrow on Virtual Agent designer
So, basically my problem is that I can't delete an arrow. It's gray and I can't use or click on it. pic related What am I doing wrong here?
Resolved! Virtual Agent: different bots/profiles (branding) for different portals + MS Teams tenants
Hello,In this SN Support article KB1160286, it describes a multi-tenant single instance scenario being supported, where we can have multiple MS Teams tenants connected to a single ServiceNow instance... but via a separate "Bot" for each I have been ...
Dynamic Language Switching Not Working in Virtual Agent
Hi all, I am attempting to turn on the ability for a user to speak a language other than the preferred language set on their HR profile and have the VA switch to that language and continue the conversation in that language, but I am running into a we...
You can hide or delete the "X" button for End Conversation in VA.
I'm trying to find a way to delete or hide the "X" End Conversation button, because when the consumer clicks this button, it ends up ending the interaction and the status automatically changes to Closed Complete status.Another problem has been the At...
Virtual Agent Topic Not Ending After Static Choice Selection in CSM Portal (Zurich 11M)
Hi Team,I'm facing an issue with ServiceNow Virtual Agent (Zurich Patch 11M) in the CSM Portal.Behavior observed:I have a Static Choice node with an option like "I'm Done".When the user selects the choice, the flow correctly traverses to the next no...
Virtual Agent Designer – Unhandled Exception: TypeError: Cannot read property "label" from null
When attempting to open a topic in the Virtual Agent Designer, the designer fails to load and throws the following error:> Unhandled exception> TypeError: Cannot read property "label" from nullThe topic tab opens in the designer but the canvas remain...
Microsoft Teams Virtual Agent - How to Add "Start New Chat" / "End Chat" Button Similar to Portal
Hello Experts,We have ServiceNow Virtual Agent integrated with Microsoft Teams. In the Service Portal Virtual Agent experience, users have the option to start a new conversation at any time (for example, a "Start New Chat" or end conversation capabil...
