Hi everyone,I am facing an issue with the Voice Input for Now Assist in the Virtual Agent. I would like to know how I can integrate the same out-of-the-box (OOTB) Voice Input feature for Now Assist into the Virtual Agent. If possible, please suggest ...
Hi Friends,i am using walkup plugin of ServiceNow and i have integrated with ms-teams so that end user can connect with agent . the issue i am facing that user is able to see a agent name . I want to mask the agent name . How i can achieved this Tha...
Hi,We have setup our Virtual Agent with Now Assist and currently using the OOTB Assistant. This is working well and the users are shown Genius Q&A results to their queries. We have a requirement to show the user an additional question to ask 'Did thi...
User types their issue.The VA runs a search against relevant Catalog Items and Knowledge Articles using the user's initial input.
for each response from now assist in VA user can able to give thumbs up & thumbs down feedback.but need to know where those feedback are getting stored and need to display those feedback in the dashboard.
Hello Experts, I have a ServiceNow VA-to-VA integration set up using Bot Interconnect. I have a local topic that sets the LiveAgent_language context variable and then transfers this chat to LiveAgent. The agent on the remote instance receives the cha...
We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...
Hi team,we have below 4 choice need to add 5 th choice that (show me everything ) that will display the all topics .can any one help me to add this . first 4 choice and coming from dynamic choice with script.
Hi Team,we have more options is virtual agent screen i want to remove that option in screen and need to add in support option 3 dots place right corner. is it possible
Hi Team, while creating intent for model in virtual agent it shows me below error "Some features may not be available because the connection to NLU Service is not available. Please try again later". Due to this error, I am unable to create intent. Pl...
Dear SNow Community, I've a requirement to route an incoming voice call on Genesys Cloud to ServiceNow Voice Bot. Could you please point out to step by step for implementing this functionality? Note: I have successfully integrated Unified Experien...
Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.
Hi @Victor Chen We would like to know that if we search something like create an incident in MS co-pilot, it is giving the results but to actually perform the task it is routing us with the links provided to now virtual agent chat window in MS teams...
Hi Community, How to make ABC group has a default assignment group when an interaction is created through virtual agent. At present I can see interaction by default is assigned to 'Virtual Agent' user. Is there any configuration to make default assig...
Good Morning I would like to add logic that the subcategory field is hidden on the incident form if there are no options configured to select. For example:- If the Category is "WINDOWS" and we have configured "Update Required" or "Restart" as subca...
