dynamic field on catalog item through Virtual Agent
I made a topic Titled : (i need monitor ) in VA which Fetches Catalog Item ( Monitor ) Now I want to set the description dynamically same as my prompt.
Forum Posts
Asset Management Configuration Intune/Jamf/Enrollment/Apple Business Manager
Hi All, I would like to know if anyone has experience on setting up their Asset Management module. We currently have Intune and Jamf feeding computer data into ServiceNow (pc and user details), but I have now been advised from our internal teams that...
Call Support in Virtual Agent
I want to show the helpdesk number of that location to which the user belongs in the Call Support in Virtual Agent .How can I achieve this.If its not possible to modify the OOB ,what is the other option Thanks
Virtual agent
Can I change the name and logo of "Now virtual agent" which comes up in MS teams?If yes can you help me with this query.
Restrict particular domain from registering into Community portal
Hello everyone, I recently developed a community portal for my client. Now, they are requesting the ability to block specific email domains (e.g., gmail.com, yahoo.in) from being used during registration. I have already informed them about the existi...
Coalesc script on Integration Hub Import
Hi All I have just set up the Intune Spoke and I am now using the capability of the Integration Hub Import to automatically pull data from Intune on a schedule. I need to create a Transform script to stop the same device being added every time the sc...
Resolved! Custom AI Agent Not Discoverable in Virtual Agent Interface
Hello Everyone,We’re working on a requirement to build a custom AI Agent in ServiceNow that analyzes data from a Subflow and provides recommendations to users via the Virtual Agent.We've successfully developed and tested the AI Agent. However, after ...
Virtual Agent profile icon not showing
Hi, Recently we enabled Virtual Agent in our portal and we designed a custom branding configuration for it. In that branding, we have a custom live feed profile connected with it with its own icon. Unfortunately, the icon is not displayed in the widg...
Help identifying source of “Close contact options” tooltip in Virtual Agent support options
Hello everyone,I am working on customizing the Virtual Agent (VA) chat in ServiceNow. In the Support Options dialog, I see a tooltip that says “Close contact options” when I hover over on Support Option(header) the top of the dialog.I have checked: ...
How to segregate VA chat history across multiple portals for a same user in a MSP instance ?
Hi everyone, I'm working on an MSP instance of Servicenow where I have two portals under the same domain. Both portals have virtual agent (VA) enabled for Live Agent Chat.Chats are routed to different teams depending on which portal the end user is l...
Change response of Virtual agent
Hi everyone, Recently while working with ServiceNow now assist, I saw that when a person is searching for something, it is giving him/her 3-4 options but same query asked from some other person it is giving him/her only 1-2 options for the same query...
Resolved! Flow Designer to dynamically update the field that was entered as the action input
Hi All Can someone please help me with my Flow designer action script below which is to update a field value based on the field name entered as the "field" input . (function execute(inputs, outputs) {var user = new GlideRecord(inputs.tablename);var f...
"It seems you have left the conversation" message in VA
If user is not responding for particular time Virtual agents show the message "It seems you have left the conversation" and close the chat. However I want to set this notification for 3 times as a reminder and then close the chat with closing interac...
