This is ower a year old discussion but I have the same problem.I can use variables found in ticket, like this: # Message content [${sys_created_on}] ${sys_updated_by} But datetime takes too much space so I'd like to format it to only contain HH:mmSer...

This is ower a year old discussion but I have the same problem.I can use variables found in ticket, like this:# Message content [${sys_created_on}] ${sys_updated_by}But datetime takes too much space so I'd like to format it to only contain HH:mmServi...