About naveed_dg

naveed_dg · 08-07-2014

Hi Experts,We have created several "Knowledge" articles and "Product Documentation" Knowledge base articles along with some PDF, Word documents attached.Users who have admin, knowledge_admin, or knowledge role, can view the KB article as well can see...

naveed_dg · 08-12-2014

We raised a support ticket and got the issue resolved. Issue was associated with some code change which was done to achieve a particular requirement and which in turn had disabled people with no role from seeing attachments in a KB article.Anyhow, th...

naveed_dg · 08-12-2014

Definitely YES! "Display Attachment" check box is selected.We raised a support ticket and got the issue resolved. Issue was associated with some code change which was done to achieve a particular requirement and which in turn had disabled people with...

naveed_dg · 08-08-2014

Hi Subhajit....Thanks for your reply. I am very new to Service Now and hence finding difficulty in trying out the option you specified.If you don't mine, may you please give me some detailed steps on how to do it. Thanks in advance.

User Activity

Attachments are not visible to users who do not have admin, knowledge_admin, or knowledge role. How to make file attachements in Knowledge article, visible articles visible to all

Re: Attachments are not visible to users who do not have admin, knowledge_admin, or knowledge role. How to make file attachements in Knowledge article, visible articles visible to all

Re: Attachments are not visible to users who do not have admin, knowledge_admin, or knowledge role. How to make file attachements in Knowledge article, visible articles visible to all

Re: Attachments are not visible to users who do not have admin, knowledge_admin, or knowledge role. How to make file attachements in Knowledge article, visible articles visible to all