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We've been working with ServiceNow and have recently been able to engage their performance team to assess the performance of SOW. I'll share as we make progress on the journey
Service Desk is a critical function for us since their experience is reflected directly in the service they offer to our end users. And they are getting increasingly impatient with our team since it has been over 45 days and we have not been able to ...
Sally, Your experience pretty much sums up our journey in the last ~45 days. We are actively working with ServiceNow as well as our internal teams to address this but a resolution is elusive at the moment.
