How to configure in ServiceNow to export the incident record data to Word in ServiceNow
How to configure in ServiceNow to export the incident data to Word in ServiceNow
Forum Posts
Issue with Visibility of New Fiscal Period in Incident Table
Hello Experts, I have created a new fiscal period to generate data for the interval of April to March and named it "Fiscal Year."Under the calendars for packages, I have added the Incident Management and Change Request packages. I am able to access t...
Max and min breach time in Incident list report
Hi, I've been requested to crate a List Data Visualization with the list of Incidents that matches certain conditions with fields from Incident table but also with 2 additional columns:Max breach time: The maximum breach date of all the SLAs of the i...
Views and View Rules
Hi everyone,I have configured a scenario where I created 5 custom tables, and for each table, I designed 3 different views (not including a default view).To control visibility, I also created View Rules based on specific roles assigned to users.What ...
How to open Incident from Case using ATF
I am creating an ATF test where:A user submits a Record ProducerA Case is createdAn Incident is automatically created and linked to the CaseAn agent opens the Case and then opens the linked IncidentThe agent clicks Assign to meI can submit the Record...
Alternative to DeepL Translator in ServiceNow
We are facing issues with DeepL (licensed) translator in ServiceNow.Can anyone suggest recommended free or licensed alternatives to DeepL that work well with ServiceNow (e.g., via UI Actions or REST APIs)?Experience with Microsoft Translator, Google ...
Resolved! Use Case
If there is a custom field on click of UI action I want to populate count of incident which are from same assignment group and I want to show this field to only admin or ITIL user which modules you will use for this?
Resolved! Access Control
When multiple ACL rules match the same table and operation — one grants access while another denies — what is the outcome?
Resolved! how to check if the filed is modified
I need to add the condition in the UI policies that I need to run the script when the field changes not onload of the form, how to achieve this?
Resolved! Use of multiple Incident forms
We have a group that would like to have there own incident form rather than using the default incident form. They have a different set of questions and process which is the reason for the 'Ask'.I understand that best practice is for everyone to use a...
Question / Answer Functionality
Hi All I have been asked if there is a way for end users to ask other users in the business questions via the Service Portal , without the need of back end access (ITIL licence). So for example if an end user wanted to ask a question about an order, ...
How to auto-expand CC and BCC fields by default?
I have a requirement to auto-expand the CC and BCC fields by default when users open the Email (Compose Email) from a form (e.g., Case/Incident) in ServiceNow.Current BehaviorWhen users click on Email / Compose, the email client opensThe CC and BCC f...
Auto‑Assignment Workflow for New Incidents Based on Active Group Members
Create a workflow for the Incident table with the following behavior:The workflow should trigger when an Incident is in New state and the Assignment Group is not empty.The Assignment Group must be dynamic (not hardcoded to a specific group).When an i...
These page aren't responding popup while executing Tests in an ATF
Hi All,while executing the test case in ATF (Automated test framework) the system gets slow down gives an error These page aren't responding popup
The email attachments being sent by Outlook into ServiceNow are being renamed to message.eml.
The email attachments being sent by Outlook into ServiceNow are being renamed by ServiceNow to message.eml. Please assist to fix how ServiceNow is ingesting the email attachment so that it has the same subject title of the email.
