Which is the best practice to design servcenow forms

Invalid Access token. Please check your credential alias

When clicking button to start MS Team meeting in service operation workspace getting below error. Invalid Access token. Please check your credential aliasTry to delete oauth token from table but still same issue.Able to get token directly from creden...

Holiday schedule updates

Is there an approach that can automate annual holiday schedule updates for countries world wide?The "normal" holidays can be added as repeat per country - there are however a number of countries that have specific holidays that vary every year and pe...

Is it possible to make "Group By" column darker in ServiceNow lists?

Hi there, I have observed that 'Group by' column is darker in my PDI than my temp. instance. Could you please let me know how I can make it more darker as shown in below SS from PDI. Current: --> Want to make it more darker as below: Thanks!

Variable set is hiding when submitting from Order guide

I have an order guide, in which 2 catalog item are there.  one is pc purchase and other is new hire. When i submit from order guide then a variable set in pc purchase should be visible on ritm . When i submit pc purchase standalone then that variable...

want the flow activites to be started after a specific time

Hi team,In flow designer, i want the flow activities to be started after a specific time. I have used the wait for duration logic but still it is going past that time and it is not working as expected. Kindly help.In the below image i want my activit...

User is being redirected to different user profile

Hi I noticed when 2-3 user are trying to access the service portal they are redirected to different user.All 3 user are redirected to same user.Have asked the user to clear the cache history, log out and in once again, change the browser everything.B...

dumbs for CSA

Hi Everyone,Can anyone share me the dumbs for the CSA exam in 2026.Regards,Hemalatha M

email remainder notification

set up an email remainder that runs once a week and goes to the assignment group's manager of each queue with a description of all the past sla incidents that their team has open. existing report: when i opened it has count of the breached sla incide...

How do I Bulk Delete & Update 1 Million Incident Records in Customers Production Environment ?

A customer has requested the bulk deletion and bulk update of nearly one million Incident records in their live ServiceNow production instance. What platform-native tools, background processing mechanisms, and data-handling strategies would you evalu...

SLA Repair for incidents with on hold reason

We had a pause condition looking at on hold reasons to pause the SLA.Then we changed these on hold reasons but hadn't immediately changed the pause condition which caused us to run the repair for historical incidents.But we ran it for a whole month o...

Hide Price, Quantity, and Total fields on Approval (sysapproval_approver) in Service Operations Work

I am working with Service Operations Workspace and approvals related to Requested Items (RITM). In the approval record (sysapproval_approver), under the Request tab, there is a section “Summary of request being approved” that displays the columns Pri...