Hi All, Incident Re-assignment count showing incorrect.When Incident opened and assigned to initial group (assignment group), the reassignment count showing 2.later if we update the assignment group for the first time (Group A --> Group B) the reassi...
Was just brought to my attention, that on the Incident form, if someone clicks on the icon in the caller field, they get zero results. If you hover over it, it states, "show related incidents" and if you click on it, you get this pop up.However, it o...
Dear Community Members I wanted to make all editable fields readonly, after incident state is closed. Can someone provide me clientscript for this requirement. Please help, thanks for your support
The layout and positioning of the Work Notes section on the Incident form changes dynamically when the Category or Subcategory fields are updated. The Work Notes section should maintain a consistent layout and position regardless of changes made to C...
Hello community,Is the Email is considered as Notes in servicenow Incident/Requests? Please let me know
Hello All,We are looking to optimize our current setup for categories and subcategories in ServiceNow and would appreciate your advice. Our current structure is based on the Company selected on the Incident form:Each company has its own list of categ...
Hi Everyone, I have created a Script Include, and with this Script Include I want to retrieve incidents that meet the following conditions:Incidents opened by meIncidents where the caller_id is meIncidents where I am part of the assignment groupI do ...
The goal is to automate the transfer of specific data points from an Interaction (IM) record to both the Request (REQ) and its related Requested Item (RITM) when a Service Desk agent creates a request from the Agent Workspace / Service Operations Wor...
How to configure new process flow formatter to the incident table
Hello ServiceNow Developer Program Team,I received an email stating that my Personal Developer Instance (PDI), dev197244, is scheduled to be reclaimed due to inactivity after November 4, 2026, PST.I have been using this PDI for ServiceNow development...
Hi everyone, I’m currently working on Service Operations Workspace (SoW) and I need help identifying where the following buttons are configured:Mark PublishedUnpublishThese are located under the Post Incident Report tab.What I’ve tried so farChecked ...
Hi Experts,I would like to seek your guidance on a client requirement.The client wants to fetch Incident data for a specific assignment group from ServiceNow and display it on a SharePoint Dashboard.I would appreciate your support on the below points...
While testing an AWA queue configured with Assign by Most Capacity, I observed two related issues:1. Inbox Assignment VisibilityIncidents are routed and assigned correctly through AWA.When an incident is manually reassigned to another technician, the...
We have a requirement to send different emails with HappySignals feedback link with different response ID to each user in ticket CC on resolution. We have created an event and in BR when state is resolved we are triggering event for each user in CC.N...
Hi Community,I am practising SLA and OLA configurations in my ServiceNow Personal Developer Instance (PDI).I created an SLA definition named "Email Service Resolution SLA" with the following configuration:Type: SLATarget: ResolutionTable: IncidentDur...