I am looking for a way to specify the columns with which the search will be performed in the Caller ID field of the incidents form. That is, I can see the name, mail, email, phone, but the autocomplete search should only be performed by the name or t...
I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.
set up an email remainder that runs once a week and goes to the assignment group's manager of each queue with a description of all the past sla incidents that their team has open. existing report: when i opened it has count of the breached sla incide...
New to using reports - In servicenow is there a way to create an incident report that show if an email template quick messages is added to the activity of the ticket? If there is a kbase or instructions on "how to" that would be helpful
Hi,We have a vendor, who sends email to one of our departments, creating an INC ticket for them. This vendor, seems to need us to simply "reply" to their conversation, instead of creating a completely new one with our ServiceNow notifications (Ticket...
Hello Everyone reading this..I wants to add a danger icon/image in Incident record inside the 'Number' field(just right to numbers), whenever the incident state will be major incident accepted so that it can get differ from the P1/any other incidents...
Hi Team,We have a requirement to implement a monitoring mechanism on the incident table to proactively detect potential eBonding issues with our integrated customers.The goal is to calculate the average frequency of incident record creation per custo...
Hi all,I have a requirement to send two email notifications for Change Requests of type Normal:When the Implementation Start Date is reachedWhen the Implementation End Date is reachedI'm using a Business Rule that triggers an event using gs.eventQueu...
In our Dev instance, changes made in the Variable Editor are saved correctly when the incident is updated. However, in the Test instance, the same functionality is not working — updates in the Variable Editor are not being saved.
Explain me difference between workflow and flow
If any user reports an issue by creating an incident about the ServiceNow platform like:Say a catalog item is not working as expected <OR> there could be a field missing on the Change form<OR> a broken process <OR> some issue with an eBonding integra...
I don't find a field decorator for teams in the incident form beside the caller field even after running the fix script "Add Teams chat Field Decorator".Any inputs on resolving the issue?
Can incidents be created through Amazon Connect using only the ITSM product?According to the documentation, it appears that by implementing ServiceNow Voice and configuring AWA, along with installing a plugin that enables connection to Amazon Connect...
Hi All,Objective:When an incident is created, its initial state is New. It is then assigned to an Assignment Group and a specific User, which changes the state to In Progress.Once the developer works on it, the incident is moved to the Resolved stat...
IN THIS CODE WHILE DISPLAYING IN G_FORM IT IS NOT SHOWING .....g_form.addInfoMessage("userId ofwatchlist "+g_form.getDisplayBox('watch_list').value);}THIS ISNOT DISPLAYING IN MY FORM WHY? WHATS THE MISTAKE IN CODEvar watchList=g_form.getValue('wat...
