We had a smiliar situation but for clustering solutions instead of similarity.Changing system property "glide.platform_ml.api.csv_min_line" in list "sys_properties" did the trick for us. You can set field "Value" to the minimum number of required rec...
I believe in the flow settings you can define "run as" and then - instead of "user who triggered" - you can set "system". This may resolve your permissions issues. When creating the parent ticket, you could still set field "created by" to the user wh...
I believe this article will provide some insights:Field settings (servicenow.com)Here a quick example on how we are using it:Besides our KBAs in ServiceNow we also wanted to include some external articles in our search.After we ensured that the exter...
Yes, they are included. If you have custom templates you can go to the related list "Field Settings & Mapping" and map the new fields from the child table to the AI Search fields. So for example, if you store the content of your article in a field ca...
