Resolved! AI Search on Service Portal
We have AI Search enabled on the service portal (non-otto). Is there a table where what user types into the search is logged?
Intelligence & ML forum
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Forum Posts
How Should AI Determine the Root Cause of Multiple ITOM Alerts?
In a large enterprise environment, a single application outage can generate hundreds of alerts from different infrastructure components.How should AI determine which alert is the actual root cause? - How should CMDB relationships and Service Mapping ...
catalog item/ order guide not coming to ai agent catalog tool
I created a catalog item and an order guide. it has two ref variable coming from user table and group table. I tried to add them through catalog tools in ai agent and those two are not coming. Only some pre populated catalogs are visible in ai agent ...
Suggested Actions for Now Assist Virtual Agent not working
I've set 'sn_nowassist_va.enable_suggested_actions' to true and then I tried to submit via Virtual Agent some conversational catalog items but afte submission no suggested actions displayed. I've check also that table 'sys_now_assist_va_suggested_act...
External Content Connector Confluence Cloud
I have a question regarding a persistent timeout issue with the External Content Connector Atlassian Confluence Cloud.SetupServiceNow instance: regular company non-prod/TEST instance (not a PDI)App: External Content Connectors, sn_ext_conn v8.0.10 ("...
Hybrid Search configured correctly, but AIS Preview still returns semanticSearch: false – Zurich Pat
Title: Hybrid Search not triggering semantic search – Zurich Patch 9 Self-HostedHi everyone,We are troubleshooting Hybrid Search in a Zurich Patch 9 self-hosted environment.Current setup:BYOM embedding model: multilingual-e5-large-instructSemantic in...
ServiceNow Predictive Intelligence (PI) — Complete Guide
OverviewServiceNow Predictive Intelligence (PI) — formerly known as Agent Intelligence — is an AI-driven, platform-native capability that leverages Machine Learning (ML) to analyze historical data, identify patterns, and deliver intelligent predictio...
Resolved! Recommended Learning Path for ServiceNow AI Courses
Hi everyone,I have recently completed the following courses in ServiceNow University:Predictive Intelligence ImplementationIntroduction to Agentic AIWhat is Now Assist?Now I’m a little confused about what I should learn next. There are many AI-relate...
Resolved! AI search via script
How can we trigger AI Search from script against a search profile?I found "AISASearchUtil" but there is no API document available, and this article says not to use it for production purpose.
How to keep an extension (zip) only for DocIntel AI use cases, and not in system property
Hi All, So I have a custom DocIntel AI use case which is processing the task only if I provide 'bin, json, and zip' extensions in a system property 'glide.attachment.extensions'. But due to client's security reasons, I cannot keep 'zip' extension in ...
Knowledge Block Records Opening in Incorrect View via Genius Search Results
We're facing two issues with Knowledge Blocks in the AI Search portal:Wrong View – Knowledge Block records open in "kb_view" instead of "kb_article_view" via Genius search results. Knowledge Articles open correctly. We tried creating a URL mapping, E...
Predictive Intelligence
i have tried to implement classifications solution in the predictive intelligences once i am trying to train the datait giving the error in the state configuration or Network error can you please help me
Questions about Predictive Intelligence training records and Regression solution
Hi Community,I am currently learning Predictive Intelligence through ServiceNow University, and I have two questions. 1. When I try to create a Clustering solution and click "Submit & Train", the solution does not train because my instance does not h...
DocIntel Inactive
Doc Intel admin plugins are installed. (Australia)Based upon my research I could see that application menu for DocIntel is inactive and is "Medium Risk" if I activate it again.Application menu is inactive but child modules are active. My question:1. ...
Need Guidance: Chat-like Interface in ServiceNow using ServiceNow AI (RAG & Vector Search)
Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...
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