Hi All, So I have a custom DocIntel AI use case which is processing the task only if I provide 'bin, json, and zip' extensions in a system property 'glide.attachment.extensions'. But due to client's security reasons, I cannot keep 'zip' extension in ...
We're facing two issues with Knowledge Blocks in the AI Search portal:Wrong View – Knowledge Block records open in "kb_view" instead of "kb_article_view" via Genius search results. Knowledge Articles open correctly. We tried creating a URL mapping, E...
i have tried to implement classifications solution in the predictive intelligences once i am trying to train the datait giving the error in the state configuration or Network error can you please help me
Hi Community,I am currently learning Predictive Intelligence through ServiceNow University, and I have two questions. 1. When I try to create a Clustering solution and click "Submit & Train", the solution does not train because my instance does not h...
Doc Intel admin plugins are installed. (Australia)Based upon my research I could see that application menu for DocIntel is inactive and is "Medium Risk" if I activate it again.Application menu is inactive but child modules are active. My question:1. ...
OverviewServiceNow Predictive Intelligence (PI) — formerly known as Agent Intelligence — is an AI-driven, platform-native capability that leverages Machine Learning (ML) to analyze historical data, identify patterns, and deliver intelligent predictio...
Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...
Hi, I am new to using Now Assist in Document Intelligence and am trying to set it up / test within my team's Demo instance. I am having issues with getting the table record to be populated with the extracted values. 1. I have Now Assist products, Doc...
Hello Community,Hope all are doing well.I am working on ServiceNow Document Intelligence for one of our projects, which I need to train few Invoices which are in PDF Document, I did all the trainings for documents in Dev Instance and I need to move t...
I am trying to learn Now Assist for IT Service Management (ITSM) in PDI, while I try to install from Now Assist Admin> Settings > Plugins it takes me to ServiceNow store website, but in the ServiceNow Store it does not let to login using my ServiceNo...
Hi everyone,I'm looking for best practices to improve the discoverability of Catalog Items in AI Search, both for:Suggested Results Search ResultsWhat I observedEnriching the Short Description improves the Search Results, but has no impact on the Sug...
Hi Folks , In one of my requirement , I have to fetch the data from a PDF file and have to set that data to caller field on incident I have this caller name available in PDF file but once I m creating a record on incident table using document intell...
Hello All:We have built a scoped app with an initial focus on creating interactions from emails and using AWA to route the interactions to the correct queue. As it is a greenfield implementation and we do not have historical email interactions in Ser...
Hey everyone,I’m working in Triple Minds and I’m working on a Candy AI Clone project like this. It’s been exciting so far, but I’ve run into a problem with the AI’s response logic. Sometimes the AI gives unrelated answers or repeats itself, even thou...
Hi allI am trying to create a classification solution. I have 6858 incidents. I got these many incidents by installing the ITSM demo data plugin. This dataset has 105 P1, 121 P2, 1101 P3, 2243 P4 and 3288 P5 incidents.In terms of state, 36 are New, 9...