Urgent: Want to Add a new component side panel
Hi Team, Request your help in adding a new component side panel just like Record Information to display the Location field (present on the form) data in CSM Workspace. Thanks in Advance.
Forum Posts
AI search workshop resouces
Hi, Is there any power point slides provided by ServiceNow which is useful for workshop?I have searched Now Create but I could find only PDF implementation guide.I would like to find the document to show the overview and fanctionality of AI search so...
Related Search Similar Articles (ML) search is not showing any results
Hi,I was trying to leverage the 'Similar Articles (ML)' to search the duplicate articles.For my surprise this was not showing any results. However when I was using the 'Search article' option, I could see the results. How can we fix this?Please refer...
AI Search - Generates Slowly Moving Page Down
We have Now Assist Multi-Content Q&A Genius Results enabled for our search in Employee Center. Some users have noticed that when they perform a search, the results take a few seconds to load. During this time, the response appears in chunks (section ...
Employee Center: Need Search function to refresh and use new search words when changed
Currently when using the Search function, you will type in a word and it will search, if you attempt to type in a new word and press enter it will not update the search with the new word.I found out that the search function works fine for this -https...
Model is being trained successfully but I get always estimated Precision 100...
Predictive Intelligence => I am working on vendor instance in Zurich release:1. I have created simple classification solution definition, base on value in short description, description fields it should predict value in custom field, two classes => S...
Adding new field to Use Case for Doc intel APO invoice processing
HiI am working on a document intelligence solution used to for Account Payable Operations. The document intelligence has been set up and works. But I have the requirement of adding a new field and can't seem to figure out how it works. So far I have ...
Help using Multi-Content Q&A Genius Results in a catalog item widget on the service portal
Hello! We have configured Multi-Content Q&A Genius Results for the portal search function...it's going well. However we also wanted to add a widget to a few of our general inquiry catalog items, for those who go there before searching. There is an "A...
ServiceNow Slack Integration Overview
Hello, Community!I'm trying to set up a Slack integration and I'm confused by the different options.In the Slack app store, I can see already three options: "ServiceNow for Slack", "Now Actions" and the “Now Virtual Agent” App. In ServiceNow, I also...
Regression definition solutions for predictive AI
Hello,Does anyone have any feedback on the difficulty / benefits to use regression definition solutions for predictive AI to calculate resolution time estimates?Furthermore, it seems that it is no longer possible to create regression definition solut...
AI Search - semantic search
I'm trying to find out more about AI Search. For now (March 2025) it looks like Semantic Search (vector) is only available in limited cases:For the rest, it seems there is only keyword search, which is far inferior to semantic search (embedding/vecto...
Can we filter search widget to show certain suggestions for Catalogs and KB's
Hi, can we restrict the search widget which has AI Search and Zing search is enable, i need filter to show suggestions of catalog items and KB's which is in a particular application scope or in a topic with child topics can you share me the steps to ...
AI / Agentic AI capabilities in On-Prem ServiceNow
Could you please specify which AI and Agentic AI capabilities are supported in an on-premise ServiceNow deployment?We are particularly interested in:whether Generative AI features such as Now Assist can be operated on-prem,whether Predictive Intellig...
Change field\text color when entered value does not match Predictive Intelligence recommendation.
We are looking to increase visibility and awareness beyond the sparkle icon when recommendations are made but not selected on Incidents and Catalog Tasks in SOW. Our idea is to compare the selected value to the highest confidence recommendation. The ...
How to Add and Display Additional Read-Only Fields in AI Search Results for Incident in Service Port
I have a requirement to enhance AI Search results on the portal when searching for incidents. Currently, the results display the description and short description fields. However, when I attempt to add new field mappings, I encounter the error "'text...
