Predictive Intelligence => I am working on vendor instance in Zurich release:1. I have created simple classification solution definition, base on value in short description, description fields it should predict value in custom field, two classes => S...
HiI am working on a document intelligence solution used to for Account Payable Operations. The document intelligence has been set up and works. But I have the requirement of adding a new field and can't seem to figure out how it works. So far I have ...
Hello! We have configured Multi-Content Q&A Genius Results for the portal search function...it's going well. However we also wanted to add a widget to a few of our general inquiry catalog items, for those who go there before searching. There is an "A...
Hello, Community!I'm trying to set up a Slack integration and I'm confused by the different options.In the Slack app store, I can see already three options: "ServiceNow for Slack", "Now Actions" and the “Now Virtual Agent” App. In ServiceNow, I also...
Hello,Does anyone have any feedback on the difficulty / benefits to use regression definition solutions for predictive AI to calculate resolution time estimates?Furthermore, it seems that it is no longer possible to create regression definition solut...
I'm trying to find out more about AI Search. For now (March 2025) it looks like Semantic Search (vector) is only available in limited cases:For the rest, it seems there is only keyword search, which is far inferior to semantic search (embedding/vecto...
Hi, can we restrict the search widget which has AI Search and Zing search is enable, i need filter to show suggestions of catalog items and KB's which is in a particular application scope or in a topic with child topics can you share me the steps to ...
Could you please specify which AI and Agentic AI capabilities are supported in an on-premise ServiceNow deployment?We are particularly interested in:whether Generative AI features such as Now Assist can be operated on-prem,whether Predictive Intellig...
We are looking to increase visibility and awareness beyond the sparkle icon when recommendations are made but not selected on Incidents and Catalog Tasks in SOW. Our idea is to compare the selected value to the highest confidence recommendation. The ...
I have a requirement to enhance AI Search results on the portal when searching for incidents. Currently, the results display the description and short description fields. However, when I attempt to add new field mappings, I encounter the error "'text...
Hello Community!Good day. I'd like to ask if you know how to disable search suggestions showing when you typed in the search bar. The search bar is located in the global header menu in the taxonomy page. We wanted to disable it because when you click...
Hello everyone,I have a requirement to auto route incidents to the correct assignment groups using Predictive Intelligence. Thanks!
Hello All, I have got a requirement as below: As the problem management process owner, I want to ensure that we minimise duplicate problem investigations and consequently improve the efficiency and effectiveness of our problem management capabilities...
I tried to enable the AI Search in my PDI around a month before, but the status is still showing as 'Requested'. Can anyone provide the next steps for this issue?
Hello! We are in the middle of implementing AI Search for our service portal (no Virtual Agent yet). We have some catalog items that are pretty general services, and I was hoping to use meta to flag some of the items that would apply. I don't want th...
