Im sure you have figured something out if you still were in need of this, but I saw this the other day which talks about manually importing the sidebar chat and the potential that it will soon be able to do it automatically. https://www.youtube.com/w...

As a combination of what Anurag and Kilo said, you can set the After Timeout presence to busy and then when an agent ignores the incoming chat and lets it time out, it will both reassign and mark them busy for when/if the chat comes back around the q...

Hi @Ritu11, this is an older post so you probably figured this out on your own. I'm still learning but I just went through this myself. You should have groups associated with your queue's assignment eligibility, please make sure the user that cant ge...