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Resolved! Predictive Intelligence

Hi All/ @Ankur Bawiskar We have trained the OOB "Similar Open Incidents" and "Similar Resolved Incidents"  PI solutions and are displayong in the SOW,so that it will be helpful for Agents.But I need to give an agents the option to directly copy the r...

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poonamv by Tera Contributor
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  • 1 replies
  • 1 helpfuls

Resolved! Display more fields on Agent Assist Card

How can we display more fields in agent assist card. We have enabled Predictive Intelligence,so its showing 3 actions,Similar Incidents,Similar Open Incidents,Similar Resolved Incidents. So now we want to Configure Display Fields: We want to Add fiel...

poonamv by Tera Contributor
  • 245 Views
  • 3 replies
  • 1 helpfuls

Sensitive data in agent chat

Hi all, Our Service Desk have suddenly started seeing the sanitization of email addresses that customers send via agent chat. The message that accompanies the sanitization is "This message was sensitive and has been sanitized.".  We haven't enabled t...

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