Hi Experts,I am working on Virtual agent topics and topic blocks.I have successfully restricted topic visibility using a visibility script. For example, I have a script that hides specific topics for Canada users.However, I now have a requirement to ...
Hi All, We are currently using Now Assist Voice Agent and have encountered an issue related to the Opened For field in the Interaction record. When I impersonate a user, for example Jack Wilson, and start a call using the Start Call button, the conv...
i am having a requirement to integrate servicenow with CISCO WEBEX CONTACT CENTER CTI but unable to proceed post installation and if anyone is familiar with complete setup and usage for agent to receive calls and also to create case post call is co...
I installed ServiceNow Otto for IT Service Management (ITSM) on our Dev environment, running Zurich at the time. After playing around with the configurations, I built a custom AI Agent to be used with the LLM Virtual Assistant. It worked as intended....
Our organization has two chat queues, one for technology and one for HR agents. We do not use virtual agent to direct into a specific queue, but a URL redirect based on which portal the chat is initiated from (Tech uses Service Portal, HR uses Employ...
Hi ServiceNow Community, I’m working on enabling Dynamic Translation for Virtual Agent. Language Detection and Dynamic Language Translation are enabled for English, Polish, and Spanish under Conversational Interfaces > Settings > Virtual Agent > Mult...
Hi everyone, I'm trying to implement a virual agent chat functionality where user will select 1 option out of 3 and based on that chat shoudl transfer to live agent from their respective queues. Connecting to agent from correct queue is working due t...
Hi I need to change the font color in Now assist Agent Chat. Because the default colors in my instance were customized and now is difficult to see the text in agent chat. I need some tips to do this configuration
Suppose when i add participants in discussion so that user get any notification (OOTB)
Hi Community, Good Day. I am working on a requirement where I need to configure a Live Agent in my ServiceNow instance. I need to create a new live agent. I have created a topic in Virtual Agent with a decision/clause that checks whether the user wan...
Hi Community,I'm trying to add Now Assist (Virtual Agent Chat) to the Global Header Menu in the Employee Service Center (ESC) portal.When configuring the menu item, I can see that the available menu item types are things like:URLPageCatalogKnowledge ...
Looking for insights from the ServiceNow communityI'm currently working on ServiceNow Predictive Intelligence (Workflow Classification) and encountered an interesting challenge during model training.The training consistently fails with the following...
Hello Community Team,We would like to request your guidance regarding an email configuration scenario in our ServiceNow instance.Current ScenarioOur instance currently uses a single SMTP email account as the default outbound email account for all ema...
Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for reference As any faced same issue or...
Hey community! Running into a strange one and hoping someone has seen this before. We have a "Create a New Case" VA topic with LinkOutput nodes for case confirmation. The header field contains rich text with case details (number, short description, d...
