Resolved! Is there any OOTB notification in sidebar discussion
Suppose when i add participants in discussion so that user get any notification (OOTB)
Forum Posts
Live Agent Configuration in Virtual Agent SR
Hi Community, Good Day. I am working on a requirement where I need to configure a Live Agent in my ServiceNow instance. I need to create a new live agent. I have created a topic in Virtual Agent with a decision/clause that checks whether the user wan...
Is it possible to add Now Assist to the Global Header Menu on the ESC portal?
Hi Community,I'm trying to add Now Assist (Virtual Agent Chat) to the Global Header Menu in the Employee Service Center (ESC) portal.When configuring the menu item, I can see that the available menu item types are things like:URLPageCatalogKnowledge ...
ServiceNow Predictive Intelligence (Workflow Classification) and encountered an interesting
Looking for insights from the ServiceNow communityI'm currently working on ServiceNow Predictive Intelligence (Workflow Classification) and encountered an interesting challenge during model training.The training consistently fails with the following...
Guidance Required - Configure Different Outbound Email Address for Incident Notifications Generated
Hello Community Team,We would like to request your guidance regarding an email configuration scenario in our ServiceNow instance.Current ScenarioOur instance currently uses a single SMTP email account as the default outbound email account for all ema...
Sometimes Autopilot Getting Assigned Automatically in Agent Chat Even though it's not configured
Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for reference As any faced same issue or...
LinkOutput card header renders as raw va:topic:...:field:Header token in Teams
Hey community! Running into a strange one and hoping someone has seen this before. We have a "Create a New Case" VA topic with LinkOutput nodes for case confirmation. The header field contains rich text with case details (number, short description, d...
KB Articles redirecting to product documentation
When I am attempting to open KB's from the ServiceNow Support portal such as: Core UI Reportinghttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2876435I am getting redirected to completely unrelated product docs:Create a risk re...
Integrate CISCO WEBEX CONTACT CENTER CTI
i am having a requirement to integrate servicenow with CISCO WEBEX CONTACT CENTER CTI but unable to proceed post installation and if anyone is familiar with complete setup and usage for agent to receive calls and also to create case post call is co...
Support Group hierarchical routing and default support groups by task workflow
Two different topics around the same topic of routing have come up in our organization and looking for perspective from others who have been here or may have solutions for them. Best Practices for establishing L1-L4 Support Group routingFrom a typica...
Determining HR cases created Interactions Details
We just implemented Live Agent Chat in our lower environments. During testing, our Agents asked how they can view the HR Case(s) created during chat sessions with the customer? So, while in the HR Agent Workspace, with the IMS tab in view, we can't...
Live Agent Connect – Agent Appears Available but Button Becomes Greyed Out After Clicking
Hi Everyone,I’m facing an issue with Live Agent Connect and wanted to check if anyone else has experienced something similar or has suggestions. Issue DescriptionWhen I open the Live Agent Connect interface, it initially shows that an agent is availa...
Looking for Chat Functionality on a Custom Table (Not Extended from Task) in Next Experience
Summary:I'd like to confirm whether it's possible to implement a chat-style communication feature between users on a custom table in the Next Experience environment. Objective:To enable users to exchange messages directly on a custom table (not exten...
Chat Queue want to add link in the Max Wait Time Message
Max Wait Time MessageLooks like the wait time is more than 30 minutes, click here if you would like to log a request instead. (Add the HR General inquiry link) I want to add link in the Max Wait Time Message in the chat queue.
Real-time messaging between users in Now Mobile
Hi,We want to have in Now Mobile App a Chat functionality where users can communicate each other based on certain conditions (by country, by region, ...).I think is possible using Connect Chat or Sidebar chat.For Connect Chat, this error appears when...