Hi ServiceNow Community, I’m working on enabling Dynamic Translation for Virtual Agent. Language Detection and Dynamic Language Translation are enabled for English, Polish, and Spanish under Conversational Interfaces > Settings > Virtual Agent > Mult...
Hi everyone, I'm trying to implement a virual agent chat functionality where user will select 1 option out of 3 and based on that chat shoudl transfer to live agent from their respective queues. Connecting to agent from correct queue is working due t...
Hi I need to change the font color in Now assist Agent Chat. Because the default colors in my instance were customized and now is difficult to see the text in agent chat. I need some tips to do this configuration
Suppose when i add participants in discussion so that user get any notification (OOTB)
Hi Community, Good Day. I am working on a requirement where I need to configure a Live Agent in my ServiceNow instance. I need to create a new live agent. I have created a topic in Virtual Agent with a decision/clause that checks whether the user wan...
Hi Community,I'm trying to add Now Assist (Virtual Agent Chat) to the Global Header Menu in the Employee Service Center (ESC) portal.When configuring the menu item, I can see that the available menu item types are things like:URLPageCatalogKnowledge ...
Looking for insights from the ServiceNow communityI'm currently working on ServiceNow Predictive Intelligence (Workflow Classification) and encountered an interesting challenge during model training.The training consistently fails with the following...
Hello Community Team,We would like to request your guidance regarding an email configuration scenario in our ServiceNow instance.Current ScenarioOur instance currently uses a single SMTP email account as the default outbound email account for all ema...
Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for reference As any faced same issue or...
Hey community! Running into a strange one and hoping someone has seen this before. We have a "Create a New Case" VA topic with LinkOutput nodes for case confirmation. The header field contains rich text with case details (number, short description, d...
When I am attempting to open KB's from the ServiceNow Support portal such as: Core UI Reportinghttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2876435I am getting redirected to completely unrelated product docs:Create a risk re...
i am having a requirement to integrate servicenow with CISCO WEBEX CONTACT CENTER CTI but unable to proceed post installation and if anyone is familiar with complete setup and usage for agent to receive calls and also to create case post call is co...
Two different topics around the same topic of routing have come up in our organization and looking for perspective from others who have been here or may have solutions for them. Best Practices for establishing L1-L4 Support Group routingFrom a typica...
We just implemented Live Agent Chat in our lower environments. During testing, our Agents asked how they can view the HR Case(s) created during chat sessions with the customer? So, while in the HR Agent Workspace, with the IMS tab in view, we can't...
Hi Everyone,I’m facing an issue with Live Agent Connect and wanted to check if anyone else has experienced something similar or has suggestions. Issue DescriptionWhen I open the Live Agent Connect interface, it initially shows that an agent is availa...
