I don't know if this was the thing that helped, but I edited my personal ServiceNow developer profile so that the "Developer" option was selected (in addition to my previous "IT admin" selection), and after that I requested a new instance. After this...

Hi! I am facing the same issue with my newly created PDI. When I created a new instance, the default user was aes.creator, and the "change user role" option is missing in the Instance Action menu. I tried this with a couple instances (released and re...