Hi Sachin, Thank you so much for the quick response:) it works as expected Thanks a lot:)

Hi all,  eventhough the notification triggerd, it will not contain the details of deleted record. can any onehelp me with this

Hi Sachin.  as created everything as suggested about , but no luck ,, email is not getting triggered. gs.eventQueue('dabaseaccess.update1',current,current.u_access_description,'');   this is how am passsing the even queue      

HI deepak,     I have created schedules field in Group table and referred associated schedules in it,    But after creating incident, when I switch between assignment group on the incident form, schedules are not getting changed. could you please hel...