In my ServiceNow instance, the AI search suggestion feature within the HR Portal is not functioning as expected. Although when I enter the KB article number it is returning the article but for search is not. I have reviewed all relevant documentation...

We are encountering an issue on the [hrm_ticket_page] where attachments are not fully visible to end users under specific scenarios. When impersonating a user (e.g., HRSC Training user) in production, the Attachment tab on a case appears empty, despi...