To extract all CI classes available in ServiceNow, you can query the "cmdb_ci" table in ServiceNow. This table contains all the CI classes that are available in the instance.To get a list of all the CI classes available, you can use the following Gli...

Unfortunately, it is not recommended to manually update system fields like sys_updated_on as it can cause unexpected behavior in the platform. Instead, you can try using the update() method on each GlideRecord instance in a loop. This will ensure tha...

Your understanding is mostly correct. In ServiceNow, a "Product" is a term used to represent a software product or a service offering. It could be a specific application or a suite of applications that the organization provides.Epics, on the other ha...

Yes, it is possible to launch the virtual agent chat with a pre-defined conversation topic using a dynamic URL. You can do this by appending the conversation topic to the URL as a query parameter.Here's an example of what the URL would look like:When...