ok, But how do i do that please i am not sure of that . please give me code including cart api.

Thanks but why is it not triggering by default ? i mean without scripting by default the sla and sctask should trigger

(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {// Create a new RITM for the "General Catalog" catalog itemvar ritm = new GlideRecord('sc_req_i...

Hi @Runjay Patel  Thanks for responding But when i am submitting through portal the sctask and sla are triggering .Through inbound action it is not triggering