Most companies I've found are trying to get a bit more efficient and automate or improve processes wherever they can, and a lot of people are using process mining today to very quickly and easily identify good candidates for automation.   I've been a...

Who is really breaching our SLAs?    It's a question that was asked to me by one of my customers a few weeks back and I had to stop and ask them to clarify - "What do you mean by that?". Well, they went on to explain that a lot of teams often report ...

So often with process mining we want to understand how and why things are moving from one value to another, and we usually REALLY care about what those values are. There are many instances however, that we don't really care what something is changing...

Improvement opportunities are super powerful and a huge time saver. It's easier than ever now to create these so that you have the same insights surfaced to you automatically each time!   Is there a specific pattern in your data you don't want to see...

Often is the case where we know there are problems in our processes but to implement a change takes time, effort, and a ton of coordination. So when we finally do implement that change it is wildly important that we can monitor that change and how it...