Featured Process Mining in Minutes

Short videos covering real use cases across ServiceNow agentic and deterministic workflows. Each episode shows you how to use Process Mining to drive a specific outcome by detecting and pinpoint where...

Featured How to use the Process Mining Evaluation Project in your instance

As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and in ...

Featured Process Mining Evaluation Project: Get started with ServiceNow Process Mining today

Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? You've seen all the demos ...

Featured Process Mining Use Case Series

“Change the way you look at things, and the things you look at change” -Wayne Dyer At this point most organizations have an endless supply of dashboards filled with visualized data and KPIs that tell ...

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...

Process Mining in Minutes - Minute 27: Clinical Device Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes - Minute 26: Integrated Risk Management: Issue Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

What's new for Process Intelligence in the Brazil release

I have never been to Brazil. But there's one Brazilian experience I've logged enough hours in that I feel qualified to open a release blog post with: the Brazilian steakhouse. If you've never been, he...

Process Mining in Minutes - Minute 25: Integrated Risk Management: Audit Engagement Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining Academy #51 - Analyzing Requests with Multiple Tasks

In this Process Mining Academy session we walk you through how to analyze requested items that have multiple tasks tied to them, and how to configure your process mining project so you can see exactly...

Process Mining in Minutes - Minute 24: Financial Service Operations: Billing Complaint Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes - Minute 23: Strategic Portfolio Management: Idea to Story

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes - Minute 22: Demand Management

Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome and built around how Proc...

Process Mining Academy #50 - Intent & Activity Analysis

In this ServiceNow Process Mining Academy, we walk you through Intent & Activity Analysis, a powerful feature in that uses AI to summarize unstructured work notes and short descriptions, revealing the...

Process Mining in Minutes — Minute 21: AI Control Tower: AI Asset Onboarding Risk Assessment

Minute 21: AI Control Tower: AI Asset Onboarding Risk Assessment Onboarding AI assets depends on many teams. Risk assessments are a critical component, ensuring governance and compliance are covered b...

Process Mining in Minutes — Minute 20: DevOps Change Velocity - Assess Quality Impact

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 19: Digital Product Release

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Closed Loop Intelligence with ServiceNow Process Mining

Most organisations run process improvement the same way we used to navigate road trips a decade ago. Study the route. Print the directions. Hope nothing changes between the kitchen table and the desti...

Process Mining in Minutes — Minute 18: Process Model Comparisons

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...