As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and in ...
Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? You've seen all the demos ...
“Change the way you look at things, and the things you look at change” -Wayne Dyer At this point most organizations have an endless supply of dashboards filled with visualized data and KPIs that tell ...
Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...
In this installment of the Process Mining Academy, we dive into the frameworks and building blocks for scaling process mining across your organization. Getting started with process mining is easy—most...
Introduction Workflows play a crucial role in automating business processes, orchestrating data flows, and integrating enterprise applications. They enable organizations to streamline operations, redu...
You’ve done the analysis. You’ve uncovered the bottlenecks, the rework loops, the automation and agentic opportunities hiding in your process data. Now comes the crucial next step: getting others to s...
AI Control Tower gives you centralized visibility and control over your AI ecosystem—what's deployed, what's in queue, where risk classifications stand. You can align AI initiatives to enterprise stra...
Can AI truly transform your operations without understanding how your business actually works? And can process intelligence deliver real value without AI to act on what it discovers? The answer to bot...
This post is part of the Process Mining Blog Series to assist customers to quickly enable their teams and organizations to provide consistent governance in each analysis and detect improvement opportu...
In this installment of the Process Mining Academy we review how to mine Agentic workflows. As organizations deploy AI agents across their operations, managing and optimizing these agentic workflows be...
If you're a process analyst or process owner working with ServiceNow workflows, you've probably had this experience: you surface a bottleneck or compliance gap in your process mining tool, write up a ...
Asset Management helps various departments across IT, Finance, Services and end users to: Manage asset lifecycle from planning to disposal Control and monitor inventory, and make effective purchasing ...
We’re bringing you 3 fantastic courses to unwrap and enjoy at ServiceNow University.Task Mining IntroductionThis bite-sized course packs a punch—your perfect starting point for Task Mining and how it ...
I wanted to share something with the Process Mining community that might be helpful as you continue exploring what’s possible with the platform. In addition to our monthly Process Mining Academy sessi...
We usually associate KPIs with conventional analytics, for example, ServiceNow Platform Analytics which provides insights into past performance, where things are at right now, and forecasts the path f...
As organizations embark on their AI journey, the path to effective AI adoption is paved with challenges like identifying the right use cases, measuring impact, and ensuring governance. in this install...
Who is really breaching our SLAs? It's a question that was asked to me by one of my customers a few weeks back and I had to stop and ask them to clarify - "What do you mean by that?". Well, they went ...
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