Featured Process Mining in Minutes

Short videos covering real use cases across ServiceNow agentic and deterministic workflows. Each episode shows you how to use Process Mining to drive a specific outcome by detecting and pinpoint where...

Featured How to use the Process Mining Evaluation Project in your instance

As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and in ...

Featured Process Mining Evaluation Project: Get started with ServiceNow Process Mining today

Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? You've seen all the demos ...

Featured Process Mining Use Case Series

“Change the way you look at things, and the things you look at change” -Wayne Dyer At this point most organizations have an endless supply of dashboards filled with visualized data and KPIs that tell ...

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...

Process Mining in Minutes — Minute 3: Multi-hop Analysis

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 2: Incident Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 1: Mine Agentic Workflows

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes

Short videos covering real use cases across ServiceNow agentic and deterministic workflows. Each episode shows you how to use Process Mining to drive a specific outcome by detecting and pinpoint where...

Process Mining Academy #46 - What's new for Process and Task Mining in the Australia release

In this installment of the Process Mining Academy we review the enhancements in the Australia release. Intent and Activity Analysis, Process Mining for Playbooks, closed-loop AI agent creation, Mining...

What's new for Process and Task Mining in the Australia release

For every ServiceNow release, I like to learn a little about the place it is named after and draw some parallels to what we’ve built. When Australia came up, I felt confident. I’ve got this one. Excep...

Process Mining for HR: Data-driven insights for AI agent deployment

Process Mining for HR workflows: Your Data-Driven Insights for AI Agent Success I recently hosted a ServiceNow Exchange webinar on how Process Mining for HR workflows can drive AI agent use cases — fr...

Automation Candidates - Finding simple processes to automate

Most companies I've found are trying to get a bit more efficient and automate or improve processes wherever they can, and a lot of people are using process mining today to very quickly and easily iden...

Manage non-conformance with ServiceNow Process Mining

Every process has an ideal path — the sequence of steps designed to move work from start to finish efficiently, compliantly, and on time. But in practice, records deviate. Steps get skipped, tasks hap...

Object-Centric Process Mining: A Star Wars Story

This past weekend two of my favorite things collided. My daughters were part of a school spirit event, and it was Star Wars themed. My mind started to wander to one my other favorite things, ServiceNo...

What If an Airline Had Process Mining? (They'd have known why in days, not weeks)

A quick note before we get into it: An airline boarding process is inherently physical — people walking down aisles, stowing bags, finding seats. You can't fully digitize that into a workflow with all...

Process Mining Academy #45 - Scaling Process Mining: Five Building Blocks for a Successful Program

In this installment of the Process Mining Academy, we dive into the frameworks and building blocks for scaling process mining across your organization. Getting started with process mining is easy—most...

Transforming External Audit Logs into ServiceNow Automated Workflows

Introduction Workflows play a crucial role in automating business processes, orchestrating data flows, and integrating enterprise applications. They enable organizations to streamline operations, redu...

Sharing Your Process Mining Story: A Findings Readout Template

You’ve done the analysis. You’ve uncovered the bottlenecks, the rework loops, the automation and agentic opportunities hiding in your process data. Now comes the crucial next step: getting others to s...