Featured Process Mining in Minutes

Short videos covering real use cases across ServiceNow agentic and deterministic workflows. Each episode shows you how to use Process Mining to drive a specific outcome by detecting and pinpoint where...

Featured How to use the Process Mining Evaluation Project in your instance

As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and in ...

Featured Process Mining Evaluation Project: Get started with ServiceNow Process Mining today

Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? You've seen all the demos ...

Featured Process Mining Use Case Series

“Change the way you look at things, and the things you look at change” -Wayne Dyer At this point most organizations have an endless supply of dashboards filled with visualized data and KPIs that tell ...

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...

Process Mining in Minutes — Minute 9: HR Service Delivery — Employee Onboarding

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

ServiceNow Process Mining for IT Change Management

How to recognize the changes that look successful on paper but the task-level coordination issues hiding one layer below. Change Managers report on volume, success rate, lead time, and CAB throughput....

Process Mining in Minutes — Minute 8: Detect & Avoid Non-conformance

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 7: Case Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 6: Security Operations — Reduce False Positive Effort

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute focused on a single outcome and shows how Process Mi...

In Vegas, the House Always Wins. Process Mining Gives Your ServiceNow AI Platform the Same Edge

Knowledge26 kicks off next week in Las Vegas. And if you know Vegas at all, you know one thing is always true regardless of what is happening on the Strip. The house always wins. Not because of the he...

Process Mining for Problem Management: Incident Patterns That Signal a Hidden Problem

How to recognize the incident clusters that warrant a single Problem ticket and what each one reveals about your ITSM process. For a Problem Manager, the hardest call is often: which of these incident...

If you are afraid of capturing User Data, wait until you build AI Agents without it.

There’s a conversation happening in almost every enterprise right now, and it usually starts with someone in the Legal department saying: “Are we allowed to collect that?” It’s a fair question. Data p...

Process Mining in Minutes — Minute 5: SLA Breach Analysis

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining and AI Control Tower: Closing the Loop on AI Asset Governance

Closing the Loop on AI Asset Governance: Efficiency and Compliance, Continuously Most organizations have a governance workflow for onboarding(as well as the the entire lifecycle) of AI assets. Few hav...

Process Mining in Minutes — Minute 4: HR Service Delivery - Resolve non-critical HR cases

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining Academy #47 - Multi-dimensional Process Mining

In this installment of the Process Mining Academy, Belal Abusaleh walks through multi-dimensional maps (MDM). Multi-dimensional maps let you see how interconnected processes flow across multiple table...

Process Mining in Minutes — Minute 3: Multi-hop Analysis

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...

Process Mining in Minutes — Minute 2: Incident Management

Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built aro...