I need to fetch the same Knowledge Articles shown in the Incident form Related Search Results / Contextual Search from a Scripted REST API. I checked the Contextual Search config and  Zing search in Scripted REST API.But the REST API returns differen...

I'm creating RITMs using a scheduled job that processes entries from a staging table.The RITM gets created, but no variables are visible in the "Item Variables" tab. All variable values are present in the payload and mapped correctly.Any idea why var...