Part 3 of the “Inside the AI SDLC at ServiceNow” Series Once a model has been trained and fine-tuned, it’s tempting to think the hard part is over. But at ServiceNow, a model isn’t ready for production until it’s been aligned with human preferences...
This article is for customers upgrading to Yokohama Patch 6 and Zurich Patch 1 Today's enterprises are embracing AI to transform operations, but a "one-size-fits-all" strategy no longer works. Different departments have unique AI needs, from IT's a...
This article covers FAQs for our new model provider flexibility offering in the Yokohama Patch 6 release. For more information on our latest offerings, see this article: Introducing Model Provider Flexibility: Optimize Every AI Workflow For deep...
Sensitive data protection has always been a top priority for our customers. But with the rise of generative AI, the dynamics have changed. Now, data submitted in prompts may leave the instance for external model processing (i.e., data in transit), e...
At ServiceNow, building enterprise-grade AI goes beyond choosing powerful models. It requires a structured, responsible, and repeatable process that translates research into solutions, minimizing costly workflow downtime and driving real-world busine...
When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM), providing generative AI capabilities. This guide will walk you through this process, indicating how you can set up the connection t...
Ana Clara Pessan ServiceNow Partner Talent Strategist ana.pessan@servicenow.com March, 5, 2025 In the world of artificial intelligence, the evolution of workflows is transforming how companies operate. Within this landscape, ServiceNow is leading...
The Final Installment of the “Inside the AI SDLC at ServiceNow” Series Transitioning AI from development into production is a pivotal step in the lifecycle. The release phase is where validated features are prepared, reviewed, and made available to...
What is Now Assist in AI Search? Now Assist in AI Search is the next evolution of Search from ServiceNow and enables users to find answers quickly. Now Assist in AI Search responds to user questions with an actionable Q&A - Now Assist for ...
A Unified PhilosophyArtificial Intelligence today is both a promise and a challenge. Enterprises are experimenting with countless models, datasets, and AI systems across different teams, platforms, and vendors. While innovation is thriving, the absen...
Advanced AI Agent Instructions Guide: ServiceNow Edition Table of Contents 1. Introduction & Core Philosophy2. Critical Instruction Anchoring Framework3. Content Engineering Principles4. Framework-Specific Challenges5. Smart Tools: Optimizing ...
In the Yokohama Patch 6/Zurich Patch 1 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. AI Agents Role-based access configuration options are now available directly...
AI Agent Fabric AI Agent Fabric enables seamless cross-organizational cooperation for the digital AI Agent workforce. Leverage an ecosystem of agent interoperability with A2A. Equip ServiceNow AI Agents with best-of-breed external tools via MCP, exp...
What is Now Assist Guardian? Trustworthy and responsible AI empowers customers and participants in the AI lifecycle to make informed decisions. NowAssist Guardian is a built-in platform component that ships with our GenAI Controller and is key to Ser...
Now Assist Skill Kit (NASK) grants you the ability to create and deploy custom-built generative AI functionality into your workflows. To assist you in this process, NASK provides a range of tools and out-of-the-box (OOTB) deployment methods to exped...
This post explains how to use the out-of-the-box Define Availability feature in ServiceNow’s Now Assist Skills to conditionally activate skills based on custom logic. The example focuses on the Incident Summarization Skill, but the approach can be ad...
Overview When configuring AI Agents in ServiceNow, their definitions and related artifacts can be captured in update sets just like other platform records. This article explains what to expect in an update set when working with AI Agents, which eleme...
We're delighted to announce five brand new assets designed to help you implement AI agents in your organization. These guides are written by ServiceNow experts with real-world experience in implementing our products. To help navigate the leading-ed...
Implementing Now Assist in domain separated environments can lead to increased complexity depending on your requirements. This guide documents this process according to the different scenarios one may encounter. Note: This guide is valid from Yokoha...
What is the problem we are solving? You just came out of a workshop and the requirements have been distilled into stories. You are a developer that is tasked with implementing the stories that came out of this workshop, so you pick a story from the...
Part 3 of the “Inside the AI SDLC at ServiceNow” Series Once a model has been trained and fine-tuned, it’s tempting to think the hard part is over. But at ServiceNow, a model isn’t ready for production until it’s been aligned with human preferences...
Learn more about our suite of products containing generative AI features by reviewing the FAQs and product documentation below. This guide will be updated as more resources become available. What is Now Assist? A: "Now Assist" is the name of gener...
Welcome to the AI Center of Excellence team at ServiceNow! We are a team of dedicated AI Strategists and Architects focused on advancing the implementation and adoption of AI solutions for our customers. After multiple AI agent implementations, we'v...
Introduction Welcome to the AI Center of Excellence team at ServiceNow! We are a team of dedicated AI Strategists and Architects focused on advancing the implementation and adoption of AI solutions for our customers. Through numerous hands-on custom...
With Now Assist CSM’s Resolution Notes Generation capability, agents can quickly generate resolution summary based on the current Case data from targeted input fields. When the CSM Case state is changed to Solution Proposed state, the system triggers...
Lisa Latour
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