How can I output the following average numbers into analytics:Current month's average number of agent repliesCurrent month's average number of user (requester) replies?
Thank you for your reply.When I followed the steps to click 'Automated Indicators' and then click the 'New' button in the list header that appeared, the attached message was displayed.New Performance Analytics configuration records cannot be created ...
Thank you for your reply. I'm focusing on analytics for Incidents, but am I correct in understanding that replies cannot be directly split and counted within the interaction record even for Incidents?It sounds like creating custom fields to count rep...
